Contract Service Manager - Lonate Pozzolo, Italia - Fives

Fives

Azienda verificata

Lonate Pozzolo, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Sede di lavoro

Sede di lavoro:

Europa, Italia, Lombardia, Lonate Pozzolo

Città o Cap:

Lonate Pozzolo

Descrizione dell'incarico

Nome del ruolo:

Contract Service Manager
Lonate Pozzolo

(Va) M/F

Contratto:

Tempo indeterminato

Descrizione della mission:

Fives Intralogistics SPA, a leading multinational company in the design, construction, startup and assistance of systems and machines for automatic handling and sorting in the courier, postal, distribution and ecommerce market, in the context of strengthening its structure, is looking for a
CONTRACT SERVICE MANAGER

Directly reporting to the Service BU Leader, he/she will be in charge to manage service contracts, including PMI, preventive maintenance, call-out, help-desk and audits,, for a Key Client.- At the same time, he/she will evaluate technical feasibility for possible retrofit for improvements/evolutions at customer sites.

- He/she will responsible to:

achieve Customer satisfaction keeping high service quality

- respect of contract budget
- perform risk analysis, planning, supervision and follow up of the Service Contracts
- perform cost efficiency
- evaluate customer needs for optimization and evolutions

The Contract Service Manager will:
manage independently customer relation, updating and reporting status of activities and contract change requests

- work closely to the customer to define strategies for service business development
- support technical and commercial aspects
- evaluate and collect customer satisfaction

Profilo:

Desired skills:
at least 4 years of professional experience preferably within automation

- automation technical background
- experience in contract/project management
- good commercial and negotiation skills
- high commitment towards customers
- excellent organizational skills and ability to manage multiple projects with shifting deadlines
- good knowledge of English, French is an asset
- willingness to travel

Specializzazione: