Customer Success Management Manager - Piove di Sacco
1 mese fa
Job summary
The Customer Success Manager (CSM) will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA. As the primary point of contact, the CSM will advocate for customers, drive service excellence, and foster long-term relationships.- Serve as the Single Point of Contact (SPOC) for a select portfolio of strategic customer accounts,
- Develop and maintain comprehensive Account Plans to achieve long-term growth and customer satisfaction,
- Conduct value-driven Quarterly Business Reviews (QBRs) with key customer stakeholders to review service performance and identify growth opportunities.
Descrizione del lavoro
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