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    STAGE - Researcher (Guest Experience Back of the House) - Milano, Italia - Dorchester Collection

    Dorchester Collection
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    Stage
    Descrizione

    Hotel

    Hotel Principe di Savoia

    Area/Reparto

    Room Division - Guest Service

    Ruolo

    STAGE - Researcher (Guest Experience Back of the House)

    Tipologia Contrattuale

    Stage

    Descrizione del ruolo

    Il Principe di Savoia, storico e prestigioso hotel di Milano, che fa parte della Dorchester Collection, una delle migliori compagnie di hotel di lusso al mondo, cerca per la propria struttura una figura in stage come Researcher.

    La persona che stiamo cercando si occuperà di raccogliere le informazioni relative ai nostri Ospiti e arricchire i relativi profili attraverso il nostro CRM, permettendo a tutti reparti di poterli conoscere già prima del loro arrivo e anticiparne le aspettative. Collaborerà principalmente con i team Guest Experience, Front Office, Guest Relation e Creative, con cui condividerà le informazioni necessarie a costruire un'esperienza personalizzata e unica.

    Dovrà essere una persona curiosa e scrupolosa, e saprà cogliere per prima tutti i più piccoli dettagli che serviranno a rendere memorabile il soggiorno dei nostri Ospiti.

    In Dorchester Collection ci facciamo ispirare quotidianamente dai nostri valori di Passione, Personalità, Rispetto, Lavoro di Squadra e Creatività. Nel ruolo di Reseacher si contribuirà a dar vita a questi valori per rafforzare la nostra cultura We Care.

    Principali mansioni e responsabilità:

  • Aggiornamento dei profili degli Ospiti, ricerca e raccolta di informazioni tramite tutte le piattaforme disponibili e analizzando i precedenti soggiorni in Dorchester Collection
  • Collaborazione e condivisione costante con il Guest Experience, Front Office, Guest Relation e Creative Planner
  • Utilizzo del nostro CRM Nexus per il raggiungimento degli obbiettivi qualitativi e quantitativi
  • Cosa offriamo

    Per questa posizione offriamo:

  • Stage dalla durata di 6 mesi retribuito
  • Piano di inserimento e sviluppo interno tramite corsi di formazione
  • Mensa aziendale
  • Divisa fornita dall'hotel
  • Cosa porterai in Dorchester Collection

  • La propensione a lavorare in team e collaborare proattivamente per raggiungere i nostri obiettivi
  • L'entusiasmo nel creare relazioni con i nostri Ospiti e con i Colleghi
  • La passione e la motivazione nel portare avanti quotidianamente mansioni varie e stimolanti
  • Conoscenza della lingua inglese
  • Utilizzo dei principali sistemi informatici

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