Spa Director - Milano, Italia - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position:
Spa Director (Full time #516639)

Property / Office:
Mandarin Oriental, Milan

Location:
Milan, Italy

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.

The Hotel

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites.

Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district.

The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings.

The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Strategic Intent

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Spa and Fitness operations, staff and functions.

Duties and Responsibilities

Responsible for the development of the Spa and Fitness Yearly Budget
Responsible for reforecasting of the budget as and when is necessary
Responsible for the financial performance of the spa and related departments.
Responsible for the compilation of the Spa monthly profit and loss account and statistics
Establish strategies for achieving the targets.
Regular review of Therapist schedules, Therapists and Room Utilisation in order to maximize yield potential of the Spa
Setting achievable goals for spa colleagues, to include both treatment and retail goals
Sign off yearly Capex from Operations Manager
Develop Spa marketing plan and its activities together with the Marketing & Communications Director and be responsible for the execution of the plan
Responsible for the development of Marketing Strategies for the Spa and fitness department
Responsible for the development of the Yearly Event Calendar
Ensure regular market research studies are conducted in order to understand the market trends.
Work in liaison with other Spa Directors in the group to develop attractive group promotions
Perform annual performance review on all spa colleagues. Encouraging and coaching the development of employee potential
To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all spa colleagues.
Document attendance and follow up as necessary with attendance related issues (i.e. tardiness, excessive sick time).
Ensure that SOP's are continuously updated for all spa colleagues
Regular review of treatments and SOPs.
Responsible for maintaining the high standard of Treatment, Service and attention to detail within the spa
Regular daily walkthroughs of the Spa and Fitness Centre to review all Standards and Procedures and operational status of the Spa
Review stock checks at the end of month for financial reports
Ensure that purchasing is aligned with budget
Product line selection
Replacement of items due to wear and tear
It is essential to keep abreast of any developments in the spa industry
Frequent competitor analysis is necessary
Responsible for setting Spa's annual goals by January each year. Responsible for communicating this plan with Spa Team.
To prepare reports for the General Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available
To prepare and present financial reports to the Financial Director to show the development and achievements of the Spa Business
To prepare monthly revenue forecast and payroll forecast for Financial Director
Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management

Requirements:

Previous experience in Spa Management setting.
Luxury Spa Experience
Strong verbal and written communication skills in the English language
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Bachelor's degree in health, fitness or related field, preferred
Must work in a safe, prudent and organized manner.
Must have mathematical skills, technical aptitude and spa operation knowledge.
Must have knowledge of current spa trends in the industry
Must have excellent interpersonal and communication skills, able to network with contacts relevant to the spa.
Lead by example and be a mentor for all spa colleagues to follow.
Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body