Back Office - Guanzate, Italia - Markem-Imaje
Descrizione
Reporting to the Service Manager, the role is a figure of backup for the service department, support, reviewing, controlling, and managing service-related processes.
The Service Back-Office is responsible, in collaboration with Help Desk, of customers' requests and preparing commercial offers. You will have an opportunity to develop your professional career in a highly professional environment, in an operative role.What you will do:
- Back office of Service Team creation and management of cases, control, and closure of work orders in Salesforce CRM
- Monthly reporting activities for Service Team, KPI
- Data extraction from the system for Invoicing
- Support transition of the Service Dept. to SAP
- Commercial back office for quote creation in SAP and interaction with customers
- Ensure response timing are respected
- Support Field Service Technicians for travel and flights booking
- Support other depts when required
- Ability to understand, follow and optimize defined process flows
- Temporary Backup of Planner figure.
- Interaction with customers, using Company tools
What you need to have:
- Bachelor's degree and/or equivalent work experience in a similar role.
- Good level of English
- Knowledge of Excel for data extraction and processing from Salesforce, for billing and KPIs purpose
- Knowledge of Salesforce
- Knowledge of SAP
- General knowledge of common Microsoft software tools
- Ability to follow procedures and plan time effectively
- Ability to manage multiple tasks
- Adaptability to situations to be managed quickly, as well under stress
- Ability to work in team
- Some flexibility with working hours may be required
- Capable problem solver who uses reporting and data analytics to create effective solutions
- Capable to interface effectively with other functional teams in order to check and gather the correct data
Job Types:
Full-time, Permanent
Work Location:
Hybrid remote in 22070 Guanzate, CO
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