In Room Dining Manager - Roma, Italia - Rocco Forte Hotels

Rocco Forte Hotels

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Hotel de Russie is situated between the Spanish Steps and Piazza del Popolo. Everything that's great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green oasis in the centre of the city.

The Position

IN ROOM DINING MANAGER

Main purpose:

The In Room Dining Manager coordinates and supervises the In Room Dining team to ensure the best Guests' experience is provided through a flawless and personalised service and cooperates with Restaurant team when required.

Reports to:
F&B Manager.

Main duties & responsibilities:

Oversee all aspects of the daily operation of the hotel's In Room Dining service, according to our service standards and procedures;
Supervise all In Room Dining team.
Work with other F&B managers and keep them informed of F&B issues as they arise.
Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems;
Supervise the in room dining service area in order to attract, retain, and motivate the employees;
Ensure optimal level of service, quality, and hospitality are provided to guest.
Act as Maitre in Restaurant when required.

Competencies required:

Team Management & Collaboration: be a role model for team work, reward and encourage positive team play, within the department and with other departments. He/she will engage the Team Members, with an open communication, regular feedback and promoting a culture of trust, honesty and respect.
Communication & personal effectiveness: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience. He/she takes ownership to initiate communication. He/she shares information across the business in a timely manner to inform better decisions. Selfawareness and selfcontrol are a must. Set clear goals and expectations and identify clear priorities. Meet deadlines and complete tasks and projects successfully.
Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.
Business orientation: Create an understanding amongst the team of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements. Use understanding of the business to identify ways to increase revenue, reduce costs and minimise general expenses without affecting the quality of service to Guests.
Technical Skills: Demonstrate technical and leadership competencies and knowledge related to the role. Look for Guest's feedback and use it to improve service. Identify issues and solve them promptly and properly.

We require:

Professional experience at an international level, preferably in a deluxe hotel;
English knowledge at Intermediate/Advanced level;
Valid HACCP certification;
Knowledge of F&B management software (e.g. Easymeal)
Passion for service and ambition to grow professionally;
Previous experience as trainer is a plus;
Flexibility;
Attention to detail.

We offer: