Emea Digital Store Operations - Roma, Italia - Bulgari S.P.A

Bulgari S.P.A

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position:

Bulgari Spa, within its Omnichannel Department based in Rome, is searching for a Europe Omnichannel Digital Operations Manager.

The resource will report to the Europe Managing Director, the functional report will be Omnichannel Adoption & Digital Store Operations Manager.

The role will be Responsible to lead and implement the local Omnichannel operation culture and retail transformation in Europe, acting as project leader of local projects ensuring continuous business and store operations improvement, maintaining focus on consistency and excellence in all boutique operations.

Accountabilities

Maintain the Omnichannel DO roadmap through collaboration with stakeholders and continuous prioritization
Cocreate and implement the gotomarket strategy for each region partnering with the involved departments/local team
Identify the business challenges and the changes needed to deploy the relevant digital tools, proves and procedure to improve the digital store operation experiential products
Prioritization and adherence: to central digital & omnichannel roadmap and ensures an independent view on the status of the whole project activities and full knowledge of the final objectives
New project/ technology in store launch
Maintain the Omnichannel DO roadmap through collaboration with stakeholders and continuous prioritization
Cocreate and implement the gotomarket strategy for each region partnering with the involved departments/local team
Identify the
business challenges and the changes needed to deploy the relevant digital tools, proves and procedure to improve the digital store operation experiential products in the belows areas:
Revenues driver (POS, Endeless aisle, Drop shipment, Tax free services and flows
Experience/Drive to store: 1) Digital Catalogo, Configurators, Drive to stores campaign and stoe locator, virtual
Efficiency: New digitalized flows for good recipet, stock managemen
Defining local business requirements, suggesting improvements, identifying GAPs/friction and monitoring project risks
Close interaction with local team to gather store needs and identify areas of improvement related to processes, tools, data to ensure continuous enhancement and standardization of instore processes, procedures and system
Participate to the cross functional project with all the relevant Department to collaborate on the new digital and technologic in store initiatives, having a unique common view/management
Prioritization and adherence: to central digital & omnichannel roadmap and Ensures an independent view on the status of the whole project activities and full knowledge of the final objectives
New project/ technology in store launch

Mentor and drive change management with corporate and local teams to guarantee a seamless digital transformation and increase the adoption of new tools /technology/process in the store, maintaining focus and engagement
Drive the local introduction of new tools/ technology processes in the store, in partnership with the local retail operation and IT at local level, the Omnichannel team and IT at central level
Identify learning objectives and key topics, organize, and ensure all necessary training arrangements, provide/lead individualized and group training workshops
Assess training results to ensure that training meets business needs and identify areas of improvement

- business needs and identify areas of improvement

Analyze qualitative and quantitative feedback and report on new project adoption sales success and challenges

Profile:

Qualifications / Professional Capabilities

Bachelor's or Master's degree, preferably in a Digital related discipline, Business, Economics or Engineering
At least 8 years of experience in Retail/ preferably in Luxury companies. Digital/ Ecommerce/Project-Product Management experience is a plus
Ability to manage limited resources to meet delivery dates
Ability to adapt with changing circumstances and embrace change with a positive attitude
Ability to operate with Agile method (e.g. Design Thinking, Scrum, Value Stream Mapping) will represent a plus
Knowledge of technical terminology and Ecom, digital retail store tools, IT architectures
Ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining attention to details
Available to travel globally (mainly In Europe, approx. 30% time) and open to adapt with different cultures

Personal Competencies

Excellent communication and presentation skills as well as fluency in English.
Analytical, intuitive, creative mindset
Ability to juggle multiple projects at once, well organized and able to work towards challenging deadlines
Strong collaboration and interpersonal skills
Interest/experience for digital technologies, UX/CX design and business development