Contract Manager - Roma, Italia - Ericsson

Ericsson

Azienda verificata

Roma, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position purpose:

In recent years, Ericsson has been very successful in winning key deals within the IT domain, including some of the largest digital transformation projects globally that are allowing service providers to upgrade and renew their business and operations systems.

As we continue to digitalize our customers through new cloud and automation projects, the Contract Manager position is critical to ensuring we obtain the right terms for these deals by leading negotiations with our customers and securing profitability through robust contract scoping.

At the same time the Contract Manager shall also support the delivery teams with professional and effective management of the customer contracts that are under execution, protecting Ericsson's rights and ensuring proper performance of the respective party's obligations.

With a high level of internal and external exposure, these positions are challenging and rewarding and will also open future opportunities for career progression across our global organization.

Depending on your interests and preferences, you can shape your career within Ericsson

Your team

You will be part of a diverse and international team of Contract Managers located across Europe, Northern Africa and Latin America, reporting directly to the regional Contract Management Hub Head.

As part of this team, you will also benefit from access to the broad knowledge and ICT contract management expertise of your colleagues.

Main accountabilities You + Ericsson:

In this role, you will be primarily focused on the Italy-based customers, plus to a certain extent also on customers on Southeast Mediterranean area.

The main responsibilities for this role will include both Pre-Sales and Post-Sales Contract Management activities.

On the Pre-Sales side, you will

Build strong relationships internally across our functions and externally with customers
Engage early with the account team to provide commercial advice on the structuring of deals and negotiation tactics
Be responsible for establishing contract documents for inclusion within commercial offers, ensuring alignment with Ericsson policies and mitigation of all identified risks
Managing our customer contracts through leading complex negotiations on agreements across all areas of Ericsson's Digital Services business, including Telecom Core, IT & Cloud, ADM as well as MS IT, ensuring compliance with company policies and directives
Provide guidance and assistance on the interpretation of contractual clauses and obligations as required by the business with reference to Group Legal when necessary

On the Post-Sales side, you will

Secure a consistent and professional approach to the effective management of the customer contract
Impact the success of our customer contract through complex negotiations
Protect Ericsson's rights under the contract and ensure the proper performance of the respective party's obligations
Ensure strict contractual scope bounding is established to protect against any profit leakage through scope creep, e.g. via agreed change control
Provide internal guidance on mitigation claims and resolve any escalations via commercial governance
Maintain knowledge of operational issues which could result in commercial disputes
Advise operational teams on commercial risk mitigation strategies
Negotiate and resolve commercial disputes and settlements relating to the contracted scope
Secure the profitability of existing agreements during the contract execution phase through professional claim and riskmanagement
Provide certain Post-Sales support activities as required within the local country/area
Share with your Contract Management team colleagues your experiences and your lessons learned

Technical & soft skills:

University degree in Business/Economics/Law (or similar/equivalent)
At least 2 years of experience in Telecom or IT industries in commercial/contract management or legal environment
Experienced and confident in dealing with the Customer and internal stakeholders at all levels up to senior management
Experience with negotiations
Relationship development skills
Strong written and verbal communication skills
Thorough understanding of contract terms and conditions: their meaning, associated risks & costs, etc.
Previous exposure to Digital Business Systems / IT portfolio
Good appreciation of operational and financial issues
Creative, innovative mindset to spot opportunities and synergies
Tenacious, determined, and selfmanaging
Previous exposure to and understanding of the IT/Telecom market in Italy from sales, contracting or sourcing perspective would be an additional asset
Good general PC knowledge (MS Outlook, Word, Excel, PowerPoint, etc.)