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Site Engineering Lead
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Rlt Formulation Project Leader
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Manufacturing Engineer_aerospace
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Onsite Support Engineer - Ivrea, Italia - D-ploy
1 settimana fa
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Descrizione
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.
By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.
We are focused on creating value where IT counts, join usFor this position we are opened both to freelance and to permanent candidates.
Tasks and ResponsibilitiesMaintain the integrity of all computer workstations and associated software within the organizationAct as the main point of contact for employees who are experiencing computer issuesOngoing maintenance and future planning needs of the company's desktop infrastructureMonitor the performance of the company's desktop infrastructure and make suggestions for improving efficiencyEvaluate applications and software patches for desktop applications to see if they will solve desktop issuesResolve software, hardware and device issues reported by the end usersInstallation, configuration and ongoing usability of desktop hardware and softwareIT support relating to technical issues involving Connect clientSupport services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accountsWork with the project management team on PC builds and network equipment deploymentsTroubleshoot PC connectivity issuesTroubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone systemInstallation of packaged software and authorized 3rd party softwareRemote access solution (VPN) implementation and supportDocument and update the local client environmentEscalate service issues when requiredCommunication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outagesMonitor network performance for availability, utilization and latency.
Take the appropriate measures to resolve throughput issues, escalating to the support team as requiredOversee the maintenance and tracking of assetsBusiness Continuity & Disaster Recovery testingAdvise and train staff on computer operations and software applicationsNew staff on-boarding participationRequirementsA strong understanding of Information Technology; trends, products and solutionsAt least 2 years of experience in a similar position in 1st and 2nd level IT Service Desk/Desktop SupportGood knowledge of GxPCustomer-focused with a passion and drive for customer satisfaction and delivering business valuesFriendly, supportive and flexible personality with quick learning abilityAbility to work independently as well as willing to follow directions and best practicesGreat communication and interpersonal skillsGood team player with planning and organizing skillsITIL certification is an advantageFluent English and Italian both written and verbally are strongly requiredBenefitsBroad range of activities, tasks, and projectsFlexible working conditionsMinimum 5 weeks of vacationPaid sick daysMeal vouchersVouchers (B-day voucher, wedding, and new born surprise)Contributions to wellness programs (multisport card)Fishing for Friends program – our referral programRefreshments in the D-ploy officeFurther development and professional advancementFriendly and international working environmentCompany-sponsored eventsCompetitive salary and various benefitsIsITin your DNA?