Videoconferencing Service Specialist - Frascati, Italia - RHEA Group

RHEA Group

Azienda verificata

Frascati, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact?

We are looking for a Videoconferencing Services Specialist to join our team based in our client's offices in Frascati, Italy.

This position is open to protected categories under Italian Law 68/99 ("Rules for the right to work of disabled people")._
Questa posizione è aperta alle categorie protette L. 68/99._

Tasks and Activities:

The scope of work will include:

Interfacing with IT management.
Supporting the decisional process through technical and service analysis.
Responding as escalation point for service providers.
Supporting all the ITIL processes implemented as supervisor and technical reference for VC domain.
Supporting IT projects in the operations perspective.
Liaising with the technical staff for their timely inputs.
Promoting improvement and evolution of the Videoconference service and technologies.
Managing exceptions and escalations in the VC area.
Managing Service Continuity and related communication aspects.
Contributing to Service Catalogue maintenance for VC relevant services.
Interfacing with hardware and software vendors.
Monitoring the internal KPIs.
Assisting in the kickoff of new contracts, integrating the delivery and reporting requirements.
Participating and supporting in Contract review meetings internally and with the clients.
Using BMC Remedy/Helix for:
Reporting.
Analysis of Incidents relevant to VC.
Follow the Change Management process.

Skills and Experience:

The following skills and experience are mandatory:

University degree, preferably in IT or Engineering.
At least 4 years of experience in Videoconference Service management.
Good organisational and planning skills.
Understand and adhere to strict deadlines.
Excellent ability to work with remote teams, especially within a multicultural environment.
Excellent written and spoken English, another European Language would be an advantage.
Service Management skills:
Focused to service quality and continuity.
Experienced in managing resources.
Experienced in dealing with suppliers and relevant supports.
User oriented.
Able to comply with internal framework and contribute to extend it.
Used to ITIL practices.
On time delivery.
Proven or certified technical background on the following topics and technologies:
Cisco WebEx:
ControlHub.
Cisco videoconference equipment.
Barco ClickShare and relevant equipment.
Pexip Infinity.
MS Teams.
Polycom.
SharingCloud and related devices.
Ms Exchange/Exchange Online:
Knowledge of its interaction with VC systems.
Experienced in managing Exchange resources objects.
Excellent knowledge of Room and private VC devices.
Good understanding of Internetworking, Realtime AV and common network protocols.
Event monitoring of VC devices.
Capacity design and management of Videoconference related components.
Systems for supporting conferences translators.
Strong technical background on Microsoft, Android and Apple based endpoints:
Videoconference client software.
Update/patching systems.
Test practices.

Why should you apply?:

You will have the opportunity to work within a major institution.

-
We encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.

Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; personalized training and development programmes; flexible relocation support.