F&B Outlets Manager - Milano, Italia - Marriott International, Inc.

Descrizione

Informazioni aggiuntive Pre-Opening Hotel
N. Posizione
Categoria la Posizione Food and Beverage & Culinary
Sede Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA Tipologia Full-Time
Lavora da remoto? N
Trasferimento? N
Tipo posizione Management

Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting aF&B Outlets Manager to join the pre-opening team made of modern and authentic hospitality professionals.

Reporting to the Director of F&B, the ideal candidate has a 360° understanding of luxury lifestyle hospitality and national and international experience in leading and training teams, promoting, and organizing events as well as a keen interest in profit & loss and stock control.

The main responsibilities of the positions are:
overseeing the F&B operations in the outlet. leading the F&B team, managing the daily operations of the outlet. applying Standard Operating Procedures and company guidelines. managing function's controllable expenses to achieve or exceed budgeted goals.

We look for people who love to create memorable experiences around food and drink and to leave a mark on their team.

This is full-time position, 5 days a week with 2 days off. The starting date is estimated in July.

About us Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance. A Culinary hub, here flavors and sounds from different places seamlessly interlace.

Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton.

"Living" is a welcoming space for guests to socialize over aperitivo and Milanese light bites.

By night, the rooftop's sky bar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

The impact you'll make We believe our Associates are the foundation of our organization that allows us to breathe life into our strategy and continue our industry leadership in the F&B space.

As part of this foundation, you will lead a concept and create unique guest experiences that draw hotel guests and patrons from the surrounding community.

You'll work closely with a team of inspiring professionals and mentor F&B enthusiastic and passionate team members, setting the standard for the highest luxury service, creatively positioning the outlet in the local market, and driving topline and customer growth.

Connect your passions with a rewarding opportunity You're a food and beverage enthusiast who really enjoys making others feel at home.

When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.

Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home. You may work in any of our outlets thus widening your F&B service knowledge. And this is just the beginning.

We believe in the potential of our talents, and we will do our best to make them grow in our Company.

Join a pre-opening hotel Working during the pre-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders.

This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level.

It is indeed a challenging experience but surely a rewarding one What you'll do Managing Day-to-Day Operations Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

Facilitates pre-meal briefings with the Chef and Deputy Outlet Managers to educate restaurant and bar staff on menu items including ingredients, preparation methods and unique tastes.

Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Order and purchase equipment and supplies.

Is actively involved in operations, fully engaged in service until the service needs and guests do require the presence Display leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Empower employees to provide unrivaled guest service.

Interact with guests to obtain feedback on product quality and service levels and respond effectively to guest problems and complaints.

Manage service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).Developing and Maintaining Budgets Manages function's controllable expenses to achieve or exceed budgeted goals.

Understands the impact of function's operation on the overall property financial goals. Understand financial opportunities by surveying restaurant demand. Consult with key individuals in the local community to assess opportunities while identifying and analyzing competitors.

Liaise with Finance and Purchasing departments to monitor inventory levels and ensure maximum profit Apply sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

Leading B+F Outlets Team Establishes challenging, realistic and obtainable goals to guide operation and performance.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Serves as a role model to demonstrate appropriate behaviors. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Acts as the guest service role model for the outlets, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Ensures cash control and liquor control procedures are followed by all Bar/Lounge employees. Ensures compliance with all beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with food handling and sanitation standards. Ensures staff understands all applicable liquor laws. Establishes guidelines for customer service so employees understand expectations and parameters. Strives to improve service performance.
Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. Empowers employees to provide excellent customer service. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels.

Creates a personal relationship to guests, compiling an own contact list Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of beverage, service levels and overall satisfaction.

Responds effectively to guest problems and handles complaints. Reviews guest satisfaction feedback with employees to develop appropriate corrective action.
Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. Administers the performance appraisal process for direct report managers. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Ensures employees are treated fairly and equitably. Ensures property policies are administered fairly and consistently.

Finds, interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Observes service behaviors of employees and provides feedback to individuals and or managers.
Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems.


What you'll need:
4 years' experience in the food and beverage, ideally within the hospitality luxury lifestyle industry in Milan. Fluent English and at least intermediate Italian. Can-do attitude and willing to go the extra-mile. Solid expertise in leading, inspiring and motivating multi-outlets teams. Knowledge of luxury and lifestyle hospitality operations in F&B. Financial, business and purchasing technical acumen. Guest and talent-focused orientation.

Business-oriented: Take ownership of all aspects of the operation while displaying an entrepreneurial approach to building a business, specifically driving revenue and relevance.

Knowledge of HACCP policies and procedures. A safety-first approach. Positive outlook and dependability.


What we offer:
A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.

Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates.

The sky is your limit here. World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. Discounts for your friends and family. 5euros breakfast when staying at any of our European hotels. Performance and Recognition programs. Wellness and sustainability initiatives.

Explore our very big world As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark.

Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options.

If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You're welcomed here Our highest priority is making you feel as welcome as our guests.

We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott International è la più grande compagnia alberghiera del mondo, con più brand, più hotel e più opportunità di crescita e di successo per i dipendenti.

Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

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