Supervisor - Customer Service. Milan - Milano, Italia - Oman Air
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1 mese fa
Descrizione
Reference No- OP Job Title- Supervisor - Customer Service. Milan- Category- Others- Educational QualificationsBachelor degree in any discipline.
OR Two years diploma in any discipline with 02 years of relevant work experience preferably with Aviation or Travel & Tourism OR Hospitality Sector.
- Skills/KnowledgeProficiency in English (Reading & Writing)
Proficiency in MS Office
Excellent supervisory and time management skills
Excellent planning, organizing and maintenance skills
- Experience Required
- As mentioned in the qualification area
- Job Location
- Italy
- Milan
- Job DescriptionOperations
- The duties and Responsibilities mentioned in this Job Description shall be for Milan station ground operations
- Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
- Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
- Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
- Adapt instructive guidelines for oversold flight on shift basis in line with the action plan - over-sale, brief of all staff under his direction and coordination with GHA for implementation.
- Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
- Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
- Ensure major potential problem areas are identified and action taken to rectify.
- Liaise with Catering/Engineering in all areas affecting Passenger Services.
- Safeguard Oman Air's marketing interests at all times.
- Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
- Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
- Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
- Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
- Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
- Any other duties/responsibilities assigned by ASM within scope of work.
- Participate in the conduct Local Performance Checks (LPC)
GENERAL
- Comply with safety and security regulations.
- Ensure company memo's ,airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of passenger services section as directed by superiors
- Working detail guidelines will be provided where applicable
- Closing Date
Altri lavori da Oman Air
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Airport Services Officer
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