Housekeeping Supervisor - Milano, Italia - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position:
Housekeeping Supervisor (Seasonal) (Full time #538311)

Property / Office:
Mandarin Oriental, Milan

Location:
Milan, Italy

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.

The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites.

Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district.

The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings.

The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Duties & Responsibilities

It is part of your role to understand and comply with all Corporate and Hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
To carry out any additional duties requested by management, related to hotel operational activities.
Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
Spotcheck and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
Create daily task sheets for room attendants with special projects and traces
Conduct daily briefings and trainings for room attendants
Monitor stock in pantries and act accordingly if refill is needed
Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals
Managing and overlook daily operation on assigned floors
Train, coach and motivate room attendants in order to achieve highest quality standards
Be customer focused
Always help the guests and anticipate their needs in advance
Recognise preferences and communicate them accordingly
Fulfil guest' needs or communicate them to the concerned department

Requirements:

_ Mandatory_

Minimum of 2 years housekeeping experience in a luxury environment.
Wellpresented, creative, motivated.
Experienced in diversity in the work place.
Ability to communicate efficiently, respectfully and fairly in a diverse environment.
Flexibility is paramount as it relates to is schedule for this position (AM, MID, Evening Shifts).
Ability to communicate English both written and verbally.
Must have proven history of being guest service oriented.
Comply with all MOHG Pillars, Department LQE's and Guiding Principles

_Desirable_