Spare Parts Specialist - Bologna, Italia - Coesia

Coesia

Azienda verificata

Bologna, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

About the Group Coesia** is a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli.

Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and precision gears.

Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics.

Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.

G.D, headquartered in Bologna, Italy, is the world's leading supplier of high-tech machinery for cigarette making and packing, filter production, other tobacco-based and special products.

Thanks to its extremely extensive machine range, G.D is the only manufacturer producing complete high-speed lines and a wide range of solutions for the tobacco industry.

G.D is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

About the Role

Ensures the effective and efficient management of the fulfillment process sales orders from customers and branch offices, providing the loading on the system, management of confirmation, shipping and tracking materials, in coordination with the warehouse.
Ensures proper and timely customer service and its subsidiaries, analyzing the nature of the requests and taking appropriate actions involving business areas concerned, in order to ensure an appropriate level of Customer Satisfaction in accordance with expect standard.
Ensures the handling process of complaints for non compliance of spare parts by customers and subsidiaries, involving areas of the company from time to time involved and monitoring the number, the nature and outcome of the complaints.
Monitors the overall performance of the function Spare Parts for customer and geographic area in terms of volumes, service levels, lines backlog, order processing time, highlighting potential problems and proposing corrective actions.

What You Need to Be Successful

Bachelor's or Master's degree in foreign language
1 year experience in a similar position with a focus on customer care is welcome
Fluency in English is essential (knowledge of another language such as French, Spanish, Chinese or other is an advantage)
Good knowledge of Microsoft Excel
SAP knowledge as a plus
Selfmotivated, with the ability to work independently and as part of a team
Good communication skills are essential

Job Reference:
CGS10705