Cristina Diana Dimofte

Multilingual hospitality and sales operations professional with international experience,
in guest relations, front office coordination and client-facing roles.
Strong ability to manage international guests, support operations and collaborate across departments in fast-paced, service-oriented environments.

Sales Operations & Guest Coordination
CNG – Italy | Ecopol S.p.A. – Italy | Industrie Celtex S.p.A. – Italy
Daily coordination with international clients and multicultural sales teams
Management of multilingual client and purchasing accounts
Client communication, issue resolution and after-sales support
Order management, reporting and internal coordination with logistics
and trading activities.
Support to marketing activities, international events and trade fairs
Frequent international travel and on-site client support
Front Office & Guest Experience
Le Dimore del Borgo – Lucca, Italy
Front desk operations and guest reception for international clientele
Full guest assistance throughout the stay, ensuring high service standards
Handling reservations, billing support and administrative procedures
Problem solving and complaint management to enhance guest satisfaction
International Client-Facing Experience
Tour Leader & International Projects
Medov | Aloschi | Ottavio Viaggi - Italy
Coordination and assistance of international travel groups in Italy/Europe
Multicultural communication and relationship management
On-site problem solving and operational support
Organization of logistics and daily activities during international projects
Property Management
Lucca Apartments and Villas |
Intrho Srl
Operational management of apartments and villas for short- and mid-term stays
Coordination of guest check-in/check-out procedures
Liaison with international guests, suppliers and service providers
Support in property operations, maintenance coordination and guest satisfaction

Master’s Degree in Modern Languages
for Communication and International
Cooperation
University of Turin,
Italy
Bachelor’s Degree in Interpreting
and
Communication in a Business
and Tourism Context
University for Foreigners of Siena,
Italy
Professional Master in Project Management
Unicusano, Rome, ITALY