beBee background
Professionisti
>
Ferrara
Daniele Bacchion

Daniele Bacchion

Project Operation Manager

Alta Direzione / Consulenza

Ferrara, Ferrara

Sociale

Reti sociali

Servizi offerti

I am eager to express my keen interest in your Team. With over a decade of experience in BPO, I have excelled in steering operations amid high-pressure scenarios. Throughout my career, I have adeptly led teams exceeding 400 members, managing shifts, schedules and PTO requests to ensure operational excellence. Thriving in demanding environments, I have played a pivotal role in achieving corporate objectives to reach the death-line of the delivery projectand revenue. My collaborative approach extends seamlessly across HR, Training, and Quality Analyst departments, where I implemented Lean, Six Sigma, Agile, Waterfall and Grow programs, showcasing strong teamwork. Possessing professional English proficiency and adept negotiation skills with stakeholders, I bring a valuable skill set to the table. Furthermore, my background in hospitality enhances my relational skills and customer service capabilities. I am confident that my dedication to quality and efficiency will positively impact your team. I am available for an interview to discuss how my experience aligns with your company's requirements.

Customer service agent
Business analyst
Project operation manager
Tariffa approssimativa: 1 € all'ora

Esperienza

Operational supervisor Manager Concentrix CVG International Sp. z o.o. Katowice - Ryanair
Key Responsibilities:
1. Responsibility for multilingual account in Customer Care.
2. Offering support via multiple channels - voice, email, web forms and social media
3. Build complex project plans.
4. Maintain operation’s wellness.
5. Nurturing client relationship.
6. Financial Analysis & Deliver Estimations
Skills:
Analytical Skills
· Negotiation
· Customer Relationship Management (CRM)
· Salesforce.com
· Change Management
· Finance
· Data Analysis
· Operations Management
· Data Visualization
· Microsoft Office
· Microsoft Excel
· Microsoft Power BI
· Coaching
· Teamwork
· Presentation Skills
· Decision-Making
· Communication
· Multitasking
· Data Analytics
• Monitor volumes and discern trends and proceed with corresponding reporting
• Financial Analysis & Deliver Estimations

Operational Supervisor Teleperformance Athens - N26 online bank - Volkswagen group - operational part end electrical part
1. Data Analysis
2. Daily KPI reporting
3. Agent supervision and coaching
4. Team coordination
5. Attend recurrent training's published by the Client/Company on a regular basis
6. Direct staff in the development, analysis, and preparation of reports
7. Responsible for staff scheduling to include: work assignments, employee vacations, employee breaks, overtime assignment, back-up for absent employees1. Data Analysis 2. Daily KPI reporting
3. Agent supervision and coaching 4. Team coordination 5. Attend recurrent trainings published by the Client/Company on a regular basis 6. Direct staff in the development, analysis, and preparation of reports 7. Responsible for staff scheduling to include: work assignments, employee vacations, employee breaks, overtime assignment, back-up for absent employees
Skills: English · Stakeholder Management · Project Management Office (PMO) · Corrective Actions · Contingency Planning · Budget Tracking · Team Leadership · Project Coordination · Problem Solving
01.2019 – 08.2020
Operation Ground Project Manager MSC Venice
Key Responsibilities:
1. Responsibility for multilingual account in Customer Care.
2. Offering support via multiple channels - voice, email, web forms and social media
3. Build complex project plans.
4. Maintain operation’s wellness.
5. Nurturing client relationship.
6. Financial Analysis & Deliver Estimations
Skills:
Analytical Skills
· Negotiation
· Customer Relationship Management (CRM)
· Salesforce.com
· Change Management
· Finance
· Data Analysis
· Operations Management
· Data Visualization
· Microsoft Office
· Microsoft Excel
· Microsoft Power BI
· Coaching
· Teamwork
· Presentation Skills
· Decision-Making
· Communication
· Multitasking
· Data Analytics
• Monitor volumes and discern trends and proceed with corresponding reporting
• Financial Analysis & Deliver Estimations

Istruzione

High school Diploma - Economics and tourism.

+

08.2020
Waterfall
Waterfall implementation method
08.2020
Agile
Agile implementation method
08.2020
GROW
Grow methodology implementation
08.2020
Lean operation
Lean integration procedure in operation
08.2020
Six Sigma
Six sigma belt certification

Professionisti dello stesso settore Alta Direzione / Consulenza di Daniele Bacchion

Professionisti di diversi settori vicino a Ferrara, Ferrara

Altri utenti che si chiamano Daniele

Offerte di lavoro vicino a Ferrara, Ferrara

  • Lavorare in azienda

    project e product manager automazione

    I.M.A. INDUSTRIA MACCHINE AUTOMATICHE

    Se buscan experiencias pregressa como product e o project manager con conocimiento inglés escrito y hablado, experiencia en ingeniería mecánica/automación/meccatronica y buena conocimiento office. · ...

    Ozzano dell'Emilia

    1 mese fa

  • Lavorare in azienda

    Project Manager

    Jack & Jones

    JACK & JONES nasce nel 1990 dalla passione per il denim – ed è ancora oggi ciò che sappiamo fare meglio. · Ma non ci fermiamo qui: copriamo tutti i bisogni del guardaroba maschile e femminile, · dal casual allo smart, dallo sportswear alle calzature e agli accessori. · ...

    Castel San Pietro Terme

    2 settimane fa

  • Lavorare in azienda

    Project Manager

    Stevanato Group

    Siamo alla ricerca di un/una Project Manager. · Requisitos: · L Laurea preferibilmente ad indirizzo tecnico-ingegneristico (o economico con esperienza pregressa in contesti produttivi o metalmeccanici) · Solida esperienza nella gestione di progetti su commessa: stima e controllo ...

    Ozzano dell'Emilia

    1 mese fa

Vedere posti di lavoro a Ferrara, Ferrara