Gianmaria Lorenzini

Customer Service Specialist. 5+ Years of experience in customer-facing jobs. Empathic listener; organized and methodical; growth-oriented; always ready to step out of my comfort zone. READY TO RELOCATE TO IRELAND.

Multilingual and goal-oriented skilled communicator with proven experience building empathetic rapport and maximizing sales in various environments. Demonstrated success going above and beyond customer expectations to surpass professional goals. Consistently applies interpersonal skills to deliver outstanding customer service, calmly diffuse emotionally charged situations and promote an inclusive and respectful working atmosphere. 
Incredibly curious and willing to learn any new technical skills. 

University of Bologna
2018 –2020, BOLOGNA
Master’s degree in “Agricultural Science and Technology”, specializing in Plant Pathology. Full marks (cum laude)

LinkedIn Learning Paths

2021 Online

• “Build Your Skills in Customer Service”
• “Develop Your Skills in Customer Service”
• “Become a Customer support specialist”
• “Salesforce essential training”