Maria Elisabetta Matteocci

Hospitality-focused, I'm able to optimizeprofitability by implementing newprocesses and developing cultures ofservice excellence. Passionate aboutimproving customer experience, I'm alsocommercially astute with experiencemanaging budgets while deployingcohesive strategies to generate growthand improve business performance

Hospitality-focused, I'm able to optimize profitability by implementing new processes and developing cultures of service excellence. Passionate about improving customer experience, I'm also commercially astute with experience managing budgets while deploying cohesive strategies to generate growth and improve business performance

Manage a portfolio of many hotels and restaurants, providingproduct insight and support to ensure the best experience
Engage with company’s partners and conduct regular businessreviews to provide the highest level of service
Actively contribute to maximizing product usage and promoteadditional options and flexibility to help partners achieve andimprove their targets and deliver renewals
Deliver product enhancements and manage new requests Upselling/cross selling)
Owner and team leader of many projects inside the company
Gather all data on concerns, determine root cause and seek outsolutions or escalate as needed
Proactively identify other areas of improvement to enhance theoverall clients experience
Gather & input accurate data into Salesforce