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Commercial Operations Engineer - Firenze, Italia - Blackstone Industrial Services
Descrizione
About Blackstone:
Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment throughout its lifecycle. Blackstone supplies field services, parts, and repair for a wide range of industrial rotating and static equipment. Blackstone specializes in repair, maintenance, commissioning, turnaround, overhaul, installation, and engineering services for critical rotating equipment and pipeline maintenance.
Founded on the principles of professionalism, experience, and superior customer service, Blackstone provides a service offering that is done right the first time to minimize downtime and that is completed by a team that demonstrates zero-incident safety practices.
Our clients choose us for our highly qualified staff, with their deep body of knowledge and value-added work ethic. Our people are the backbone of our success, providing consistent quality and a transparent approach.
Commercial Operations Engineer (COE) Responsibilities:
Coordinate with global commercial team to develop proposals, quotations, and technical support solution for customers.
Support global commercial team, customers, and vendor partners, on application engineering and technical project management activities.
Support project execution and customer interaction per contractual requirements Customer entry point for technical support and engineered solutions provision.
Coordination with CST technical support and Solution portfolio management.
Support data collection for equipment troubleshooting and Route Cause Analysis.
Ability to read and interpret P&IDs, PFD, DWGs.
Be flexible with time scheduling to meet customer needs.
Participate in company-based learning.
Able to provide order intake update and forecasts.
Create, revise, and maintain proposals for parts and service in collaboration with partners and outside sales team as required.
Handling incoming parts inquiries from internal and external customers via phone, email or in person.
Determining customer requirements and expectations to recommend specific products and solutions.
Work closely with customers to develop and implement value-added solutions for kitting and inventory strategies.
Assist customers in accessing internal and external technical support, including issue resolution and upgrade opportunities.
Accurately processing customer and vendor quotes and orders.
Maintaining accurate records of discussions or correspondence with customers and vendors.
Work with vendors and shipping companies to expedite deliveries.
Support customers and service team with sourcing and procurement of parts and supplies.
Assist with training and mentoring of junior personnel.
Other duties as required or inspired.
Education & Experience:
BS degree in ME or technical disciplines (MBA preferred)
Minimum 5 yrs experience of maintenance services in oil and gas/chemical/petrochemical Maintenance, Technical advisory, Sales, Commercial, roles on rotating equipment.
Strong communication, self starting/entrepreneurial attitude.
Has established relationships with customers and vendors in market space.
Knows the rotating machinery market well.
Proficient in MS office, experience with ERP, CRM, PLM.
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