Hotel Manager - Perugia, Italia - Reschio

Reschio

Azienda verificata

Perugia, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Job overview:

The Hotel Manager will be responsible for overseeing the successful operations, manage and enhance all teams' performance to ensure excellent service for our guests and professional development to our employees, in compliance with our company philosophy, operating standards and procedures. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.

Responsibilities and duties:

Will support the General Manager to oversee all departments operations;
Will support the General Manager to plan activities and allocate responsibilities to achieve the most efficient operating model;
Will lead, train, supervise and support all Hotel Castello teams;
Will make sure that the team provide quality service overall guest experience;
Will evaluate Guests satisfaction and monitor the level of service provided for continuous improvement;
Will support the General Manager to set departmental targets and objectives, work schedules, budgets maximizing and identifying revenue and cost control opportunities within the departments;
Will assist our guests. The goal should always be to make guests feel comfortable and satisfied;
Will ensure effective communication between all department teams in compliance with our standards and procedures;
Will create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;
Will keep professional and ethical relationships with guests, suppliers and colleagues;
Will hold daily meetings to ensure smooth operations;
Will support the accounts department by responding accurately and efficiently with all queries;
Will ensure compliance with all the HACCP system rules. Ensure and maintain very high standards of hygiene, behaviour and grooming of staff;
Will make sure that the team collects all materials needed from the warehouse in accordance with the instructions received;
Will check the correct use and upkeep of the equipment and materials supplied.

Skills and competencies required:

At least 10 years of team management experience in dynamic and luxury environment;
Bachelor's degree in hospitality, business administration, or a relevant field.
Outstanding communication skills, active listening, negotiation;
Excellent customer services and interpersonal skills;
Problem solving and analytical thinking;
Be a team player and have a proactive approach;
Be confident with accounting and admin;
Fluent in English and Italian (C1 level);
Strong understanding of hotel management best practices and data entry

- software. Be confident in the daily use of IT software and programme PMS (Protel knowledge will be a plus).

We offer:

Bespoken learning & development training (for example 1:1 coaching, leadership skills, strengthen languages or IT skills);
Competitive salary offer;
People first approach;
Wellbeing activities (Yoga classes, get together activities, welfare measures);
Relocation support package (up to 4 weeks housing).
This is a general guide on the principle tasks and responsibilities for this role. It is understood that for operational needs it may be required to perform additional tasks.