Product Support Representative - Torino, Italia - Voxy Inc

Descrizione

About Voxy
Voxy is an innovative corporate training solution that has been used successfully by hundreds of corporate clients around the world to

upskill their teams. Our

AI-driven platform, accessed both on desktop and any mobile device, allows each learner to follow a fully

personalized and highly engaging

learning experience. Voxy's

comprehensive content library covers more than 45 technical and soft skill courses and 25,000+ English lessons taken from renowned resources such as the AP, the Financial Times, Bloomberg, and more. Voxy courses are accompanied by

certified teachers who offer round-the-clock,

remote live instruction, empowering people to improve communication, foster collaboration, and grow global businesses. Our

scalable solution, facilitated by our comprehensive

admin reporting dashboard, results in an effortlessly

inclusive program, designed to drive results for

modern learners.

Backed by leading investors in education and technology, Voxy was founded in New York City and has teams across Brazil, Chile, Europe, Mexico, Malaysia, Thailand and the U.S.

• We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer._

_ If you agree, we'd love to talk. _

What You'll Be Doing:

• As a valuable member of our customer experience team, your role will involve managing customer activations and ensuring smooth onboarding processes. You'll handle operational tasks directly from our admin panel, collaborate with crossfunctional teams (particularly IT and Education) to address customer concerns, and maintain accurate records in our CRM systems. Additionally, you'll assist in coordinating and executing workshops, report bugs to the IT department, conduct postworkshop followups, analyze data and generate reports, identify process improvement opportunities, and contribute to the development of product support policies and procedures. Your contributions will enhance the overall customer experience and operational efficiency of our organization.

What We're Looking For:

• Strong organizational skills
• Attention to detail and precision
• Proficiency in Excel and other relevant software
• Excellent written and verbal communication skills in English
• Experience in customer support or related roles
• Ability to handle operational tasks and customer activations

What Would Be Nice to Have:

• Previous experience in a similar product support specialist role
• Knowledge of additional languages (Spanish and Portuguese are a plus)
• Familiarity with CRM systems and ticketing platforms
• Ability to handle multiple tasks and prioritize effectively
• Strong problemsolving skills
• Experience in conducting workshops or training sessions

This position is a match for you if:

• You are highly organized and pay close attention to detail.
• You excel in working with Excel and other relevant software.
• Your English language skills are at a good level, both written and verbal.
• You have experience in product support and are comfortable handling bugs and more operational tasks.
• You are familiar with workshop operations and can effectively manage the associated processes.
• You are a proactive problem solver and can effectively communicate with customers and internal teams.
• You have the ability to prioritize tasks and work efficiently in a fastpaced environment.

In addition to a rewarding job that that will directly impact how millions of students learn English, working here, you'll enjoy:

• Competitive salary
• Ambitious yet informal work environment
• Smart working policies
• Friday afternoons off and paid (Mon-Thur 9:0018:00, Fri 9:0013:00)
• Personalized learning program and language classes with Fluentify and Voxy
• Teambuilding activities throughout the year
• Great benefits, including welfare programs, medical insurance, team events, and meal vouchers
• Assistance with obtaining tax reductions under "Brain return" (Article 16, paragraph 1, Legislative Decree 147/2015) for those returning to Italy after working abroad.
• Work with an awesome international team of super bright, creative, talented, and passionate individuals based in the U.S. and globally. You will work closely with the Italian team to achieve our goals.
• Time Zones: ET(Eastern Time), BRT(Brasilia Time), SAMT(Samara Standard Time), Central European Time (CET)

We believe in a workplace that is meant for everyone. Voxy is an equal opportunity employer.

Voxy believes that a creative, engaged and diverse team can transform the market and positively impact people's lives through education.

We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity and Inclusion initiatives in our company.

In addition to training, benchmarking, and community partnerships, we also wo