Front Desk Agent - Perugia, Italia - Reschio

Reschio
Reschio
Azienda verificata
Perugia, Italia

1 settimana fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Job Overview:

  • Our front desk agent will ensure excellent service for our guests, managing Guests needs and requests, in compliance with our company philosophy, operating standards and procedures. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.

Main responsibilities and duties:

  • Will provide quality service by responding to requests promptly, efficiently and courteously during checkin, rooming, checkout and throughout the stay to increase the overall guest experience;
  • Will ensure effective communication with the other departments, in compliance with our current procedures. The goal should always be to make guests feel comfortable and satisfied;
  • Will meticulously fulfill the handover to their colleague responsible for the next shift;
  • Will use the_ PMS ProTel_ and the other IT instruments, in compliance with current standards and procedures_;_
  • Will charge guest accounts according to procedure to ensure correct statements;
  • Will be focused and proactive in managing phone calls, the flow of guests in the area to anticipate and addressing guests' needs;
  • Will embrace a positive and collaborative work atmosphere within the team;
  • Will support the accounts department by responding accurately and efficiently with all queries;
  • Will maintain very high standards of hygiene, behaviour and grooming.

Notes:

  • Further details will be provided during the job interview.
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