Sales Associate - Milano, Italia - Hermès Italie
Descrizione
General Role
We are looking for passionate and positive people who can support us delivering an exceptional service to our clients during the Salone del Mobile in Milan.
The Sales Associate is responsible for:
- Welcoming the clients, showing an active role on the selling floor;
- Listening and identifying their needs, ensuring that each one receives an excellent and professional service throughout;
- Being Storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
- Guiding the clients towards their choice by responding to their objections and understanding what best corresponds to their wishes;
- Accompanying the clients till they leave the store holding the Orange Bag;
- Preparing for the future, building up and maintaining a loyal Clientele;
- Ensuring stock replenishment at all times and reporting shortages.
- Bachelor's degree preferably with a linguistic or fashion/luxury focus;
- Fluency in Italian and English. A third language knowledge will be considered an advantage;
- Previous experience in sales, even short is required;
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a highpace environment;
- Determined to be part of an innovative retail project, for which is required passion, motivation for selling and a strong aesthetic sense.
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
An independent family house that pursues its French artisan tradition:
Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.
Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 11 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
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