- Manages customer complaints and delivery satisfying customer service for E-commerce Channel
- Steers the management of orders from creation to invoicing, including customer negotiation
- Ensures high quality and efficiency of CS processes, steers and monitors Service KPIs of CS
- Acts as point of contact between customers and internal functions (Marketing, Sales, Management etc.)
- Identifies and improves department bottle necks
- Master Degree or equivalent
- Fluent in Italian and English
- Excellent computer skills, proficient in Excel
- Organizational skills including attention to detail and multitasking skills
- Passion for working with numbers, analytical mind set
- Team player but also able to work independently
- Plus: SAP understanding
- Availability for 6-month internship
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Internship as Supply Chain Analyst Assistant - Milan, Italia - Henkel
Descrizione
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth. Dare to make an impact?
Division: Henkel Consumer Brands
YOUR ROLE
YOUR SKILLS
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
