E-commerce Analyst - Roma, Italia - Bulgari S.P.A

Bulgari S.P.A

Azienda verificata

Roma, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position:

E-COMMERCE EXPERIENCE ANALYST
Bulgari Spa is looking for an E-commerce Experience Analyst within the Omnichannel Department in the headquarter in Rome.

Directly reporting to the E-commerce Product Owner, the E-commerce Experience Analyst will be responsible for monitoring and analyzing online shopping behaviors, checkout funnel abandonment and NPS post purchase and post-delivery across 90 countries worldwide and propose corrective actions to the relevant department.

This is a great opportunity to lead an online customer insight acceleration program in one of the most well-known iconic luxury brand in the world.

Key accountabilities:

Monitor and analyze customers satisfaction through NPS and VOC surveys, as well as online checkout KPIs to spot opportunities of improvement
Run deepdive analysis to identify the root cause of negative scores, and propose solutions
Partner with customer service team and markets representatives to gather insights and feedbacks on consumers behaviors and needs
Work closely with technical maintenance team to fix issues, and with ecommerce development team to refine new feature creations based on customer insights
Understand frontend and backend ecommerce processes, as well as countries peculiarities, to contextualize data and propose accurate solutions to improve customer satisfaction
Track, manage and share customer experience insights to enhance practices around the different teams (customer service, logistic, retail)
Analyze developed solutions to measure their effectiveness

Profile:

Qualifications & skills: