- Support export operations and ensure accurate data and documentation updates.
- Review documents for customs and compliance, addressing shipment holds.
- Prepare essential shipment documents, ensuring compliance with commercial agreements.
- Proactively identify operational issues, propose solutions, and enhance customer service procedures.
- Contribute to special projects and assignments as needed.
- Inclusion of missing data for VMS operation in customer master data.
- Utilize spreadsheets and dashboards for collecting customer information.
- Check and update orders in the sales campaign for efficient processing in Apache. WHO YOU ARE
- Bachelor's degree.
- Proficient in Microsoft Office, especially Excel.
- Fluent in both written and spoken English and Italian.
- Strong communication skills.
- Detail-oriented, organized, and flexible with the ability to handle multiple tasks.
- Positive attitude and a team player. REWARDS & BENEFITS
- Expense reimbursement
- Lunch tickets
- Discounts on all NGG brands and partners including FARFETCH and Browns
- Be part of a young, dynamic and creative company with over 40 different nationalities
- Brand new headquarters located in the centre of Milan EQUAL OPPORTUNITIES STATEMENT
- New Guards Group is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities. Before Applying
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Customer Service Intern - Milan, Italia - Farfetch
Descrizione
THE ROLE
NGG is currently looking for a Customer Service Assistant Intern who will support the team to manage, collect and analyze all data and documents for the export procedure. You will learn to engage and manage relationships with external and internal stakeholders to ensure smooth orders management. You will report to the Customer Service Manager and you will be based in our HQ in Milan.
WHAT YOU'LL DOThrough your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We're passionate about creating the conditions for Farfetchers to grow and develop but we're also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.
FARFETCH has been made aware of SCAM activities in the market where people with potential deceitful intentions impersonate the FARFETCH HR Team. Please note that we do not ask for personal information on the phone and we don't make job offers prior to a proper interview process. Also, we DO NOT request for any monetary payments from you at any point of the recruitment process. Every application should be made via our applicants tracking system through our careers website. If you receive a call to schedule an interview with FARFETCH you should ask for a formal calendar invite coming from a email account. If you sense you are being scammed, please contact your local authorities.