Front Office Supervisor - Perugia, Italia - Reschio

Reschio

Azienda verificata

Perugia, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Job Overview:

The role of the Front Office Supervisor is to work closely with the Front Office Manager to ensure excellent service for our guests, supervising and managing our Front Office team, in compliance with our company philosophy, operating standards and procedures. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.

Main responsibilities and duties:

Will assist our guests in all Front Office areas. The goal should always be to make guests feel comfortable and satisfied;
Will provide quality service by responding to requests promptly, efficiently and courteously during checkin, checkout and throughout the stay to increase the overall guest experience. Prompt and attentive support in escorting guests;
Will support the Front Office Manager to train, supervise and support the Front Office Team (Front Office, Guest Relations, Concierge, Doorman/Porter);
Will ensure effective communication between the front office staff and the other departments, in compliance with our current procedures;
Will keep professional and ethical relationships with guests, suppliers and colleagues;
Will create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;
Will verify cash float at the beginning and end of each shift to ensure correct statements;
Will support the accounts department by responding accurately and efficiently with all queries relating to Front Office;
Will collect all materials needed from the warehouse in accordance with the instructions received;
Will meticulously fulfill the handover to thecolleague responsible for the next shift;
Will ensure compliance with all the rules. Ensure and maintain very high standards of hygiene, behaviour and grooming of staff.

We offer:

People first approach;
Bespoken learning & development training (for example 1:1 coaching, leadership skills, strengthen languages or IT skills);
Wellbeing activities (Yoga classes, get together activities, welfare measures);
Competitive salary offer.

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