Operations Specialist - Roma, Italia - Everli

Everli

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Who we are
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Everli is Europe's leading marketplace for online grocery shopping and one of its fastest growing scale-ups. Supported by international world-class investors, we are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust.

We achieve our growth through a culture that is

collaborative,

transparent,

data-driven and

focused on our mission.
Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in

Italy (with headquarters in Milan & Verona) and

Poland and we have many

remote job opportunities in other countries as well.

Our professional challenge:
We are looking for an empathic, accurate and quality-oriented

Operations Specialist to join our Local Operations Team in

Rome.

In this role, you will have full ownership of

the back-office tasks related to Shoppers' activation, executing a rich set of tasks with great accuracy (for instance, paperwork collection, contracts preparation and signing, profile setup etc). You will also support the

retraining activities to improve our Shoppers' performance.

In Everli, the Shoppers are entitled to pick up the products requested by our customers in their favourite stores and then deliver the groceries straight to their home.

The Local Operations team is responsible for the

recruiting, onboarding and training activities for our Shoppers. As Operations Specialist, you will focus on a specific selection of Italian cities, managed by the related Squad, and support all the necessary processes to grant a high quality level for our service.

What you will do:

Activation eligibility calls to wannabe Shoppers;
Paperwork and document checks to formalise the cooperation;
Management of Shoppers contracts;
Management of Shoppers Kit;
Soldo activation;
Shoppers profiles setup;
Webinars to give support to Shoppers and listen to their needs;
VAT process ownership;
Churned shopper weekly touch point for debt collection and understand reasons;
Daily monitoring and management of inbound mail from Shoppers;
Retraining management for Shoppers who should improve their performance;
Live daily webinars for newbies "Startup calls program";
Constant confrontation with the Area Manager to improve Shoppers quality and find solutions to local problems.

Why you should join us now:

You have the
chance to change the life of millions of people;
You can rely on
talented and collaborative colleagues who will both push and support you;
You get a competitive compensation package;
You can use a
welfare budget for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc);
You receive a budget to create
your own home workstation;
You have
flexible working conditions;

What you bring:

You developed previous experience as Operations Specialist or in customer/quality oriented roles;
You have a good proficiency with
Office (especially with
Excel);

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Your English knowledge is upper intermediate (B2);

You have good communication skills;
You are qualityoriented and work with great accuracy and attentions to details;
You can be multitasking;
You are a team player.

Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace.

No matter who you are, what you look like or how many years ago you have started your career:
you will always be welcome in our team. Just like in a grocery store, diversity is richness \uD83D\uDC9A