Agent - Reservation & Ticketing - Milano, Italia - Oman Air
1 mese fa
Descrizione
1.Role Objective:
- To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.
- Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required
Responsibilities:
- Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.
- Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.
- Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.
- Work in close co-operation with airport teams to minimise impact of disruption on customers and technical support.
- Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.
- Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests.
- To carry out any other duties assigned by management.
- Education and Experience
- Two years college diploma in any discipline OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School Certificate
Contratto di lavoro:
Tempo pieno
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