Area Service Manager Nord Ovest - Assago, Italia - Electrolux

Electrolux

Azienda verificata

Assago, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Area Service Manager Nord Ovest

By creating desirable solutions and great experiences that enrich people's daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living.

We go to work every day determined to shape living for the better - for our customers and for the health of our planet.

Area of competence:

In this role, you will deliver the business results (Sales growth, Service development, Cost control) in the aftermarket channels (Independent service providers and Spare Parts Dealer).

Type of contract:
permanent

Key operational responsibilities:

To execute the Commercial Plan (Spare Parts, Consumables & Accessories, Extended Warranty, Product Replacement), enhancing a truly business partnership with selected Independent service providers (ISP) and Spare Parts Dealers, and setting the necessary action plan to close the gap vs target
To ensure the proper business support to be delivered by related functions (spare parts delivery, B2B, training program, etc.)
To define and implement the correct service network setup (how many ISPs, how many technicians) to achieve the targeted Service KPIs ( Csat, RCT, FVC) and secure the correct maintenance of the ISPs information database
To audit frequently Independent service providers (ISP) organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan;
In cooperation with Quality & Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation.

Qualifications & skills:

5 years of work experience in the similar role preferably in the same industry
Degree in Business Administration or Economics will be considered as a plus
Willingness to take on responsibility and ability to drive topics independently
Ability in negotiation, business mindset and in managing cross functional initiatives
Strong analytical and problemsolving skills
Very good communication and stakeholder management capabilities
Fluency in English will be considered as a plus