Business Analyst - Milano, Italia - MET Group

MET Group

Azienda verificata

Milano, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Company Description

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

MET Group is represented in 13 European countries, with 700+ permanent staff in France, Bulgaria, Croatia, Germany, Hungary, Italy, Romania, Serbia, Slovakia, Spain, Switzerland, Turkey and Ukraine.

MET Group **is present in 27 national gas markets and 22 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

MET Group **is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *.

Job Description:

Purpose of the position

The Business Analyst - CRM & eCommerce supports the organization in designing, planning, implementing, anchoring, and improving processes and projects related to CRM & eCommerce.

He/she actively supports the Head of Process Management in designing, building & maintaining the Process landscape, architecture, and standards.

Essential responsibilities

Drive together with the individual process owners and process leaders the definition, implementation, and improvement of CRM & eCommerce related endtoend processes
Map and document endtoend processes, and process models according to standards
Support the definition and implementation of operating models meeting the needs of the defined processes
Support the definition and governance of the process landscape
Develop training and communication together with process owners and process leaders to enable acceptance and implementation of the newly defined or optimized processes
Act as a change manager in organizational and process transformations
Run feasibility studies and oversee business case calculations for endtoend process implementations and changes
Coach, mentor and educate other team members and colleagues from a process modelling perspective
Contribute to further refine the strategy and operating model of DTO Process Management

Qualifications:

Master's degree in business / Economics / IT
Proven track of successful process modelling (definition, redesign, optimization) and change management implementation
Proven track of successful CRM and eCommerce end to end project implementation (at least 2 full cycles)
Expert in Process Management methodology standards such as BPMN 2.0, EPC or similar
Knowledge of Change Management methodology & approach
Experience / knowledge of energy sector desirable
Distinctive continuous improvement mindset
Fluent English

Additional Information