Back Office Service Dept - Guanzate, Italia - Markem-Imaje

Markem-Imaje
Markem-Imaje
Azienda verificata
Guanzate, Italia

1 mese fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
MS Printing Solutions and JK Group are now part of Dover Imaging and Identification (DII)


MS Printing Solutions is a trusted global manufacturer of innovative solutions for the demanding and ever-changing market of digital têxtile printing.


JK Group is a leader in the production of innovative inks for digital têxtile printing focusing on water-based pigment, disperse, reactive and sublimation and provides the worldwide digital têxtile printing market through 2 independent brands: Kiian Digital and J-Teck3.


Reporting to the Service Manager, the role is a figure of backup for the service department, support, reviewing, controlling, and managing service-related processes.

The Service Back-Office is responsible, in collaboration with Help Desk, of customers' requests and preparing commercial offers.

You will have an opportunity to develop your professional career in a highly professional environment, in an operative role.


What you will do:


  • Back office of Service Team creation and management of cases, control, and closure of work orders in Salesforce CRM
  • Monthly reporting activities for Service Team, KPI
  • Data extraction from the system for Invoicing
  • Support transition of the Service Dept. to SAP
  • Commercial back office for quote creation in SAP and interaction with customers
  • Ensure response timing are respected
  • Support Field Service Technicians for travel and flights booking
  • Support other depts when required
  • Ability to understand, follow and optimize defined process flows
  • Temporary Backup of Planner figure.
  • Interaction with customers, using Company tools

What you need to have:


  • Bachelor's degree and/or equivalent work experience in a similar role.
  • Good level of English
  • Knowledge of Excel for data extraction and processing from Salesforce, for billing and KPIs purpose
  • Knowledge of Salesforce
  • Knowledge of SAP
  • General knowledge of common Microsoft software tools
  • Ability to follow procedures and plan time effectively
  • Ability to manage multiple tasks
  • Adaptability to situations to be managed quickly, as well under stress
  • Ability to work in team
  • Some flexibility with working hours may be required
  • Capable problem solver who uses reporting and data analytics to create effective solutions
  • Capable to interface effectively with other functional teams in order to check and gather the correct data
  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people
If you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you


All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

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