Front Office Internship - Firenze, Italia - Belmond Management

Belmond Management
Belmond Management
Azienda verificata
Firenze, Italia

4 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
StageSHIP
Descrizione

Internship in Front Office - Season 2023


Our iconic Villa San Michele, a Belmond Hotel, located in Fiesole (Florence), is looking for an intern in the Front Office department for the 2023 season (ideal start between April and May, duration 6 months) in order to create memorable guest experiences before, during, and after guests stays.

The intern will learn the main Front Office tasks, get an overview of all the hotel procedures and hopefully be ready, at the end of the internship, to approach a career at the reception of a 5* hotel.


Main tasks

  • Learn to check in arriving guests, escort them to their rooms and show them the hotel facilities;
  • Control charges and learn check out procedures
  • Answer guests' questions and requests and handle phone calls
  • Coordinate with other hotel departments, such as Housekeeping, Maintenance, and Room Service, about room status, amenities etc
  • Learn to enter reservations, traces etc., and handle room moves, rooming lists and special requests from arriving guests
  • Coordinate with Guest Relation Officers regarding welcome procedures.

Requirements:


  • Fluency in English, Italian preferred; any other language is beneficial
  • Proficiency in MS Office
  • Effective communication, both in speaking and writing
  • Discretion and positive attitude.

Benefits

  • Meals
  • Uniform
  • Allowance provided
  • Training and team building activities
  • Accommodation upon availability.

Location:


  • Italy, Florence

Department:

  • Internship Opportunities

Employment type:

  • Temporary

Experience:


  • Internship
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