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Field Service Engineer - Firenze, Italia - Stryker
Descrizione
Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?
As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
We are delighted to present a new opportunity to join Stryker as a field service engineer, for the Central region of Italy .
Ideal localization :
Emilia-Romagna (Bologna), Toscana (Firenze)
Travels within the Central region will be a regular occurrence .
The Field Service Engineer is primarily responsible for maintaining a professional and cost-effective business of repair and preventive maintenance services on Stryker products while ensuring compliance with the manufacturer's quality system and specifications.
You will be working for multiple Stryker customers related products such as Surgical, Head & Neck, Interventional Spine and Endoscopy.
Repair and check electronic / mechanical Stryker products
Do annual check and calibration according to MDR on customer site
Fulfill Service contracts with planned maintenances
Installation of Stryker systems on customer site ()
Software & Hardware Upgrades
Delivery of technical Training to internal & external
Reporting
Efficient and thorough documentation of service activities for internal and external reference
Scheduling of Customer visits in cooperation with Customer service
Ensure traceability of all field-based Stryker products through reporting tools
Attend team meetings, deliver presentations to encourage team development
Sales Support
Give technical support to Product Managers and sales staff
Give technical support to Customers and Sales Department
Give IT support on certain instruments
Escalade opportunities and issues appropriately
Head office support
Ensure excellent follow-up on all customer initiated issues
Ensure service provided is invoiced if not under warranty
Your profile
Education
Educated to degree level is preferable with experience in at least one of the following :
Biomedical, Electrical or Mechanical Engineering
Service and maintenance of medical equipment
Fluency in both spoken and written English (technical and medical)
Fluency in Italian
Adequate IT-knowledge (Microsoft Office, Lotus Notes, Outlook, ERP )
Full Driver's license
Experience
You have knowledge in medical electronics, combined with good mechanical skills
You have knowledge of the hospital environment and health care work
IT experience on administrative and technical level
Working conditions
Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
What we offer you :
Company Car.
As this is a field-based role with a travel-percentage of 80-90%, you will be provided with a customized company car including fuel card and all services.
Stryker Product Training. You will receive specific product training and shadowing opportunity to become successful in this role.Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
We grow talent.
At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.Competitive salary. With us, you will receive a competitive salary commensurate with your job.
Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded.
Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
We kindly ask you to apply with your English resume, please note English is our business language. We are unable to process applications in Italian. thank you in advance.
About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Più di 30 giorni fa
Utenti della professione Field Service Engineer a Florence
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Edoardo Levantino
Vehicle and mechanical engineer