Reservation Agent - Como, Lombardia
1 mese fa
Job summary
A Reservation Agent will process all reservation requests changes and cancellations received by phone fax or mail explain rate plans and cancellation policies to callers accommodate and document special requests answer questions about property facilities/services and room accommodations follow sales techniques to maximize revenue input and access data in reservation system follow proper escalation procedures when addressing guest concerns assist in Group Events rooming lists proposals input modification as needed run daily AM PM reports compile track monthly commission handle extranet file daily reservations correspondence.
Descrizione del lavoro
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