Application Lifetime Coordinator - Frascati, Italia - RHEA Group

RHEA Group

Azienda verificata

Frascati, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact?

We are looking for an Application Lifetime Coordinator to work in Frascati, Italy.

You will provide key support at ESA's ESRIN premises.

About the client and location:

The ESA Centre for Earth Observation (ESRIN) is the European Space Agency's (ESA) base in Frascati, Italy.

From this location ESA conducts most of their earth observation research, including data analysis and distribution for other non-ESA satellites.

This position is open to protected categories under Italian Law 68/99 ("Rules for the right to work of disabled people")._
Questa posizione e' aperta alle categorie protette L. 68/99._

Tasks and Activities:

The scope of work will include:

Ensuring that the Application in charge operates properly, including:
Handling Applicationrelated exceptions and escalations.
Granting the usability of the Application to endusers.
Granting the adherence of the Application with business processes that are supposed to be managed in it.
Relying on the Application services supplied by the providers including functional support, corrective maintenance, minor evolution and in some cases major evolution.
Supervising the Ticket management by checking samples of Remedy notifications received.
Representing the operational daybyday Agency authority concerning the Application in charge for functional and business aspects.
Acting as the contact point for suppliers regarding questions and issues where follow up requires Application Coordinator intervention.
Reviewing deliverables and documentation.
Leading and managing the endtoend process of implementation of new business requirements, including:
Providing demand management towards ESA Customer Representatives, Process Leaders, SPOCs and end-users (''User Groups'').
Interacting with the service provider in terms of impact assessment, negotiation, development, testing and deploying of a new business requirement (major or minor evolution).
Completing periodical checks on the level of adoption of a new solution implemented in the Application.
Supporting projects (the required effort depends on the complexity and criticality of the project).
Supporting Year End Closure, Reorganization, Rebooking, etc.
Supporting adhoc activities required due to IT infrastructure maintenance and by the CISOS Providers/others
Reviewing service providers proposals with the main objective to maximize the Agency interest.

Skills and Experience:

The following skills and experience are mandatory:

A Master's degree in a relevant discipline.
Knowledge of Office 36
Consolidated experience in IT Consultancy.
Experience on working in international contexts.
Knowledge of SAP User configuration main concepts.
Fluent in English, both written and spoken.

The following skills and experience would be highly desirable:

Knowledge of Ticket Management Systems.
Experience in handling/reviewing IT enduser calls for IT related issues.
A working knowledge of other EU languages.

Why should you apply?:

You will have the opportunity to work within a major institution.

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We encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.

Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; personalized training and development programmes; flexible relocation support.