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Customer Claims Engineer - Lissone, Italia - Rel Consulenza
Descrizione
Rel ConsulenzaBrugola O.E.B. Industriale S.p.A., azienda italiana leader nella fabbricazione di viti e componenti speciali di fissaggio per il settore meccanico e motoristico, è alla ricerca di un/a Customer Claims Engineer da inserire nella sede di Lissone (MB).
La risorsa sarà inserita nella funzione Customer Claims e riporterà direttamente al Direttore della Qualità. Il suo compito sarà gestire le segnalazioni e i reclami da parte dei clienti, in stretta collaborazione con il Direttore Tecnico e le varie funzioni aziendali, e garantire l'avvio e la guida del processo di verifica e di risoluzione dei problemi.
Attività principali:
- Gestire le attività di contenimento (come la sospensione e la selezione del materiale sospetto);
- Analizzare e identificare le cause e delle mancate detezioni tramite gli strumenti di qualità (come Pareto, 5 Why, correlazione);
- Gestire le problematiche degli addebiti effettuati dai clienti;
- Formalizzare l'8D report e relazionarsi con le funzioni appropriate dei clienti;
- Richiedere l'attivazione delle azioni correttive e monitorare queste ultime;
- Controllare gli indicatori clienti: PPM/QR number/Time to fix.
Requisiti di base per candidarsi:
- Laurea (ingegneria, chimica, fisica) o diploma tecnici (perito meccanico);
- Quattro/cinque anni di esperienza nel settore automotive (produttori automobili o di componentistica per automobili);
- Ottima conoscenza dei processi di gestione dei reclami;
- Ottima conoscenza dei principali tool informatici e software dipartimentali qualità (Quarta, etc);
- Inglese fluente sia scritto sia parlato;
- Disponibilità a trasferte presso gli stabilimenti europei dei clienti aziendali (circa una ogni 3-6 mesi);
- Sviluppate competenze di problem solving, comunicazione e sensibilità interpersonali, assertività, flessibilità, orientamento al risultato.
Sono requisiti preferenziali:
Conoscenza delle norme di riferimento (ISO:9001, IATF), della lingua tedesca, di SAP.
Settore: Industria metalmeccanica
Ruolo: Customer Service
Gestisce altre persone: No
Tipo di occupazione: Lavoro a tempo indeterminato
Inquadramento: Impiegato
