Junior Customer Service Coordinator - Cinisello Balsamo, Italia - Atlas Copco Italia S.r.l.

Atlas Copco Italia S.r.l.

Azienda verificata

Cinisello Balsamo, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Do you have a passion for service?_

Are you used to planning your working activities in detail?_
Are you satisfied if customers are happy with your work?_
If the answer is yes, take a look at this position_

We are looking for a talented worker who will ensure an efficient planning of the activities.

You will become part of the Customer Service Coordinators team, working from our main office in Cinisello Balsamo, from which you will be in contact with the field service engineers of your assigned territory.

You will be supported by the health & safety office in the preparation of the documentation needed for the entrance of our colleagues at the client site.

You will be the point of reference for each technician: they will ask you for support to be able to remedy problems in time

Responsibilities:

Plan the operational activities of the field service engineers and their movements in the reference territory, ensuring the availability of spare parts
Manage customer relations with efficiency and professionalism
Ensure that documents and permits for the access to the client's site are available, comparing with the Health, Safety and Environment department
Follow up on the administrative activities on time and take care of the opening and closing of work orders
Handle any claims and reminders for delays on parts supply.

What are we expecting from you?

From 6 to 12 months of experience in general business planning, preferably in a customer service environment
High school diploma; university degree is a plus
Good knowledge of English
Basic knowledge of the MS Office package
Excellent organizational and planning skills
Strong ability to withstand stress
Excellent problem solving and team working skills
Good communication skills at all levels
Habit of working within deadlines

What we offer you

You will be hired in a dynamic and fast-moving environment. A training period is provided with opportunities for a gradual growth and autonomy.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.