Customer Service Relations Officer - Milano, Italia - Istituto Marangoni

Istituto Marangoni
Istituto Marangoni
Azienda verificata
Milano, Italia

3 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
chat,) both inbound and outbound in order to improve sales results for Istituto Marangoni.


key purpose of the role

  • Act proactively in order to minimize information and tools gaps with the aim of improving the service offered
  • Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
  • Create a climate of trust to retain customer loyalty
  • Adopt and comply with the Company standards and procedures
  • Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results
  • Contribute to create and maintain a highquality work environment so all team members are motivated to perform at their highest level

education & skills

  • Fluency in English and French (mandatory)
  • At least 3 years of experience in customer service (phone channel inbound and outbound mandatory)
  • Analytical capabilities potential
  • Strong communication and listening capabilities
  • Strong sales and problemsolving approach
  • Strong team working approach
  • Able to work under pressure
  • Good knowledge of Excel and PowerPoint and CRM tools (Salesforce experience is a plus)
  • Previous experience in the luxury/fashion industry is a plus
  • Available to work on shifts (Monday to Sunday opening hours between 8 am and 8 pm)
Altri lavori da Istituto Marangoni
Vedi tutte le offerte di lavoro di Istituto Marangoni