Spare Parts Sales Coordinator at Baoli Emea - Lainate, Italia - Baoli EMEA S.p.A.

Baoli EMEA S.p.A.

Azienda verificata

Lainate, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Baoli EMEA is a member of Germany's KION Group AG, one of the world's largest material handling equipment and solutions providers.

Baoli EMEA offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa.

In the growing economy market segment, Baoli EMEA is currently expanding its central product support team in Lainate (Milano), Italy.

It is the company's goal to provide best in class after sales services to its network partners.

Therefore, we are looking to grow our after sales team.

This position will support our international network partners by actively managing the spare parts inventory by identifying, managing, ordering and shipping spare parts.

In addition, this position will contribute to the commercial development of our network and the Baoli EMEA after sales business.

We are a small, but growing team in which you have the chance to have a real impact on customer satisfaction, to implement your ideas, to personally grow and to jointly shape the future of Baoli EMEA.

Please note:

In this position you will be required to speak English as our network partners are located across Europe, Middle East and Africa.

What we offer:

A company with future: Baoli EMEA is a growing organization in a very dynamic market. As part of the German KION Group we are establishing a credible foundation for longterm success
Various privileges: Possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment

Tasks and Qualifications:

Your responsibilities (ENG):

Spare parts order management

Support our network partners with ordering (the right) spare parts
Processing and steering parts orders
Spare parts consumption and replenishment planning
Active commercial & technical guidance (e.g., parts identification) of our network partners throughout the process
Export documentation
Ad hoc discounting & pricing
Alternative sourcing in case of shortages

Supporting network partners & customers

Actively nurturing the relations to our network partners
Taking care of parts order related questions
Support the commercial development of our network
Consulting network partners on local parts and after sales related topics
Helping to optimize our parts stock planning, replenishments & supplier management

Order process optimization

Customer & business potentials analysis
Manage continuous process improvements
Providing feedback to our internal suppliers to improve our overall service level

Qualifications (ENG):

Experience in order management & customer support
Customer relationship management expertise
SAP knowledge
Technical knowledge, preferably about mobile machinery or forklifts in particular is a plus
Team player and handson mentality
Organized, solutiondriven and proactive
Open, approaching, friendly and patient

-
Fluent in written and spoken English

Principali attività e responsabilità (ITA):

Questa posizione riporterà direttamente al Head of Service & Business Operations e supporterà attivamente la nostra rete internazionale di vendita e assistenza nella risoluzione dei problemi tecnici.

Di seguito le principali responsabilità affidate:

Gestione ordini ricambi

Elaborazione e gestione degli ordini delle parti di ricambio
Pianificazione consumo ricambi e riassortimento
Guida commerciale e técnica attiva (ad esempio, identificazione delle parti) dei nostri partner di rete durante tutto il processo
Documentazione di esportazione
Sconti e prezzi ad hoc
Approvvigionamento alternativo in caso di carenze

Supporto ai partner e ai clienti della rete

Coltivare attivamente le relazioni con i nostri partner di rete
Supportare lo sviluppo commerciale della nostra rete
Consulenza ai partner su argomenti relativi al postvendita
Aiutare a ottimizzare la pianificazione delle scorte di ricambi, i rifornimenti e la gestione dei fornitori

Ottimizzazione del processo di acquisto

Analisi delle potenzialità del cliente e del business
Gestire continui miglioramenti di processo
Fornire feedback ai nostri fornitori interni per migliorare il nostro livello di servizio complessivo
Esperienza nella gestione degli ordini e nell'assistenza clienti
Competenza nella gestione delle relazioni con i clienti
Conoscenza SAP
La conoscenza técnica, preferibilmente sui carrelli elevatori, è un plus
Organizzato, orientato alla soluzione e proattivo
Aperto, disponibile, amichevole e paziente

- **Ottima conoscenza della lingua inglese scritta e parlata