Customer Engagement Specialist - Milano, Italia - IQVIA

IQVIA

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

IQVIA is The Human Data Science Company Inspired by the industry we help, IQVIA commits to providing solutions that enable life sciences companies to innovate with confidence, maximize their opportunities and ultimately drive human health outcomes forward.

Within our _Client Service team,_ we're currently looking for a
Customer Engagement Specialist who will be fully dedicated to a portfolio of our
Pharma
clients.

The Customer Engagement Specialist will have the responsibility for supporting clients in
analyzing IQVIA property data and ensures they obtain maximum value from IQVIA products and services.

Will also
answers client queries and
collaborates with the Sales team to best support the clients. Provides
in-depth training in databases and products and assists the sales team in preparing quotations.

RESPONSABILITIES
-
Manage queries raised by client using in-depth understanding of the client and IQVIA data to ensure that a full and timely response is provided (also with support from other functions' teams) using company tools (QMS/CSM) and respecting contractual SLA.

Provide
additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues including preanalysis of data query and cooperation with Data Integrity team in finalizing the resolution feedback to the client.
Transfers client requests for database modification to the Delivery Team and ensures proper execution.
Responsible for
maintaining and growing revenue from existing and new services.
Supporting the team lead on driving and implementing specific initiatives
Support Sales team in the definition of quotations
Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
Provides
training to clients and support to team for client service meetings at customer sites.
Produces adhoc studies and presentations on demand.

KNOWLEDGE, SKILLS AND ABILITIES

MSc with strong interest into data analysis
At least 2/3 years of experience in similar role
Knowledge of pharmaceutical and healthcare market will be a plus
Attention to details and respect of deadlines
Excellent Microsoft Office Skills
Ability to manage various projects simultaneously and in line with priorities
Strong communication, good interpersonal attitude, establishes empathy with clients
Proficiency in English
Ability to work on a team and to interact with other functions

What we offer:

-
Career Development opportunities: at IQVIA, the company that can be defined as the University of Healthcare, we are committed to hiring exceptional talent and helping employees reach their professional goals through Internal Job Opportunities, structured Performance Management and Enablement processes, Mentoring program, Diversity&Inclusion initiatives and much more
-
Flexibility: You have flexible working conditions, we trust our employees and we believe that we can perform our job in a smart/agile way, but you can rely also on a modern and sustainable office (LEED Platinum certified) where you can meet other colleagues, collaborate, innovate and having fun
-
Unparalleled opportunity to play an active role in helping create a healthier world.
Our work is important. It's challenging. Improving human health requires brave thinkers who are willing to explore new ideas, build on successes, and learn from mistakes. It takes brave minds to bring powerful ideas to reality and transform healthcare. We are a diverse, global team that shares a passion for collaboration and solving complex problems. Together, we help customers drive healthcare forward. **Join IQVIA and see where your skills can take you.