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    Assurance Networking&Security Specialist - Catania, Italia - Vodafone

    Vodafone
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    Descrizione
    Role PurposeProvide to Vodafone Top Customers an excellent technical assistance.

    The candidate will have to demonstrate and skills on networking and cyber security and will be a part of a high skilled team with advanced training sessions before taking in charge real Customers.

    She/He will demonstrate learning capacities and a proactive approach towards new technologies and tools.
    Key accountabilities and decision ownership

    • Manage in first person all technical requests on Top Vodafone Customers
    • E2E accountability on Customer for in life management (Incident, change and service requests)
    • Problem management
    • Customer Experience management
    • SLAs accountabilityCore competencies, knowledge and experience
    • Knowledge of Cyber Security fundamentals and tools
    • Certification in Firewalling technologies ( NSE2/4)
    • Familiar with troubleshooting
    • Knowledge of LAN protocols (DHCP, DHCP snooping, etc) and segmentation (VLAN VxLAN etc)
    • Flexible and open-mind attitude toward innovative services and new technologies
    • Good communication skills (speaking and writing)Must have technical / professional qualifications
    • Good English speaking, understanding and writing (at least B1)
    • CCNP certification or equivalent
    • Strong accountability and motivation

    Academic Background:
    Engineering Degree Sede preferenziale: Catania


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