- Manage in first person all technical requests on Top Vodafone Customers
- E2E accountability on Customer for in life management (Incident, change and service requests)
- Problem management
- Customer Experience management
- SLAs accountabilityCore competencies, knowledge and experience
- Knowledge of Cyber Security fundamentals and tools
- Certification in Firewalling technologies ( NSE2/4)
- Familiar with troubleshooting
- Knowledge of LAN protocols (DHCP, DHCP snooping, etc) and segmentation (VLAN VxLAN etc)
- Flexible and open-mind attitude toward innovative services and new technologies
- Good communication skills (speaking and writing)Must have technical / professional qualifications
- Good English speaking, understanding and writing (at least B1)
- CCNP certification or equivalent
- Strong accountability and motivation
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Assurance Networking&Security Specialist - Catania, Italia - Vodafone
Descrizione
Role PurposeProvide to Vodafone Top Customers an excellent technical assistance.The candidate will have to demonstrate and skills on networking and cyber security and will be a part of a high skilled team with advanced training sessions before taking in charge real Customers.
She/He will demonstrate learning capacities and a proactive approach towards new technologies and tools.Key accountabilities and decision ownership
Academic Background:
Engineering Degree Sede preferenziale: Catania
