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Concierge - 2024 Summer Season - Florence, Italia - Four Seasons Hotels and Resorts
Descrizione
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
The Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after from the start. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge team does wonders to enhance guests experiences, making their stay that much more enjoyable.
What you will do
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assistcustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
What you bring
Front Desk or Concierge experience in luxury hospitality operations.
A natural talent for problem solving, excellent interpersonal and relationship-building skills, as well as exceptional organization skills.
Fluency in English and Italian.
Knowledge of the city of Florence would be a plus.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Schedule & Hours:
This position is based at the Four Seasons Hotel Florence and the contract is seasonal (2024 summer season). You must possess the legal right to work in Italy at the time of application.
