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    Customer Experience Specialist - Turin, Italia - Italdesign

    Italdesign
    Italdesign Turin, Italia

    Trovato in: Talent IT C2 - 15 ore fa

    Default job background
    Descrizione
    Responsibilities
  • Definition ad development of Customer experience activities;
  • Knowledge and autonomous management of different project methodologies:

    • o Clinics* development: Screener preparation, Method guide preparation, Material for studies conduction, Data analysis, Report preparation;

    o Research activities;

    o Benchmarking.

    *Clinics can be required are the following:

    Surveys and Interviews (remote or on-site);

    Usage Context Analysis (remote or on-site);

    Focus group (remote or on-site);

    Ideation workshop (remote or on-site);

    Prototype testing (digital and/or physical);

  • Depending on the method, the following additional specific requirements may apply:

    • Expert workshop (remote or on-site)

    Analysis of existing internal content;

    Analysis of existing external content;

    Competitors analysis.

  • Track and solve issues through various phases and travel to customer sites to agreed Project content.

    • Requirements

    Key requirements

  • At least 2 years of work experience in the UX research;
  • Experience in ergonomics definition and validation in transportation fields;
  • Experience on concept phase process and milestones;
  • High level experience in management survey Data;
  • High level skills in Excel Data management;
  • High level skills in analytics tools;
  • Ability to prepare presentations with Microsoft Power Point;
  • Knowledge of Office Suite;

    • Preferential requirements

  • Problem solving and decision making;
  • Experience in managing high level of interfunctional development and reporting to senior management;
  • Ability to work in team and Public Speaking;
  • Technical presentation and goal-oriented;
  • Development of the customer-centric perspective according to ISO ;
  • SPSS experience;
  • Certification CPUE-FL issued by the institution GASQ, or certification CPUX-F issued by the institution UXQB (UXQCC can be the general name of both certifications for Usability Engineering and User Experience).

    • Other Informations

    Education: Master's degree in Psychology or Sociology / Data science and UX fields.

    Language skills: Fluent knowledge of written and spoken Italian and English are required.

    (English professional level - at least B2). Knowledge of German would be appreciated.

    Workplace: Moncalieri (TO) and availability to travel.

    Benefit: continuous training (technical, soft and languages skills), company canteen, health insurance, car leasing program, smart working, flexible benefits, good work-life balance

    Italdesign is committed to create an inclusive, diverse and safe workplace, and we are proud to be an equal opportunity employer (L.903/77).

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