Senior Salesforce Solution Expert - Turbigo - Orange Business

    Orange Business
    Orange Business Turbigo

    17 ore fa

    Descrizione

    About Us


    Join us at Orange Business We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

    About The Role


    The Senior Salesforce Solution Expert is responsible for defining and driving the architecture and technical strategy of next-generation Salesforce solutions. Acting as the technical lead across sales and pre‑sales cycles, this role partners with the Salesforce Business Development team to design solutions that align with customer business and technical requirements. Key responsibilities include translating requirements into architectures and roadmaps, estimating consulting effort, and supporting delivery during the build phase. The Senior Salesforce Solution Expert also serves as the single technical point of contact for assigned solutions, guiding Orange design and build resources to ensure successful delivery and customer satisfaction. In this role, you build trusted relationships with both internal and customer stakeholders, acting as a long‑term advisor within the Salesforce domain.

    Key Responsibilities

    • Engage early in sales cycles with stakeholders to identify how Salesforce‑based solutions can address customer challenges.
    • Act as a trusted advisor, contributing to customer digital transformation initiatives.
    • Translate business and technical requirements into architectures, roadmaps, and deployment strategies.
    • Recognize and assess client key business drivers and challenges.
    • Estimate consulting effort, plan delivery approach, and guide execution with Orange resources.
    • Produce architecture standards, technical blueprints, and complex design documentation.
    • Support sales positioning of complex Salesforce solutions and contribute to consulting upsell opportunities.
    • Partner with customers to co‑develop architectures that balance requirements and constraints.
    • Articulate service strategies (refine, refresh, optimize) in the Salesforce domain.
    • Maintain a high degree of technical knowledge of Orange products, services, and solution sets.
    • Contribute to knowledge management through documentation, presentations, mentoring, and participation in Communities of Interest.
    • Build and manage ongoing technical relationships with clients to ensure engagement success.

    Additional Background Desired

    • Expertise in CCaaS platforms and Salesforce Service Cloud Voice (SCV) integrations.

    Salesforce Expertise Required

    • Multi‑Cloud (must have deep knowledge of most/all of these):
    • Industry Clouds (Specially HLS and Finance Clouds)
    • Data Cloud (Map client data sources, design architecture for ingestion, identity resolution, segmentation, activation)
    • Sales Cloud (lead/opportunity management, forecasting, sales automation, Service Cloud (incl. SCV))
    • Marketing Cloud (data‑driven segmentation, journey orchestration, personalization, and cross‑channel campaigns)
    • Experience Cloud (Platform knowledge, user and identity management and security, customization, integration, engagement and best practices)
    • Knowledge of Commerce Cloud, CPQ, and Field Service is a plus.
    • Salesforce Platform Development: Apex, Visualforce, Lightning Web Components (LWC), Flows, and automation best practices.
    • Integration and Data: Salesforce APIs (REST/SOAP), middleware (MuleSoft, Boomi), ETL tools, bulk data management, Salesforce Shield.

    CRM & Consulting Skills

    • Strong knowledge of CRM processes: sales funnels, service SLAs, customer segmentation.
    • Ability to lead discovery workshops, data gathering, document requirements, and design solution blueprints.
    • Expertise in change management, user adoption, and driving stakeholder alignment.
    • Excellent communication and presentation skills, with the ability to influence senior executives.

    You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

    What We Offer

    • Global Opportunities: Work in multi‑national teams with opportunity to collaborate with colleagues and customers from all over the world.
    • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
    • Professional Development: training programs and upskilling/re‑skilling opportunities.
    • Career Growth: Internal growth and mobility opportunities within Orange.
    • Caring and Daring Culture: Health and well‑being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
    • Reward Programs: Employee Referral Program, Change Maker Awards.

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