Customer Care Specialist - Segrate, Italia - EVIDENT Europe GmbH

EVIDENT Europe GmbH

Azienda verificata

Segrate, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

As Customer Care Specialist (M/F/d) you handle service/maintenance contracts and requests for repair and intervention from customers with technicians and external partners.

You provide administrative and commercial support to the sales force and are a real interface between the customer, the technical sales engineers, the service team, the internal and external departments.

As such, your action has a direct impact on the results of the division, on the quality of the follow-up of our customers and on their satisfaction.

Tasks

You inform / guide customers according to their request (request for intervention, contract followup, repair request, followup of files in progress, technical information, etc.).
You ensure aftersales service followup in microscopy and industry
You carry out the commercial study of the customer's request such as:
Monitoring of his contract,
Establishment of maintenance or repair quotes,
Collaboration with the repair center located in the Czech Republic
Followup of quotes and interventions
Communication and monitoring of costs and deadlines
You build commercial offers and ensure followup in relation with the Commercial Delegate and external service providers who work with customers
You process the interventions and validate the invoices of the stakeholders according to the quotes established
You handle complaints and disputes

Requirements:

You bring experience in sales administration management of at least 3 years in an aftersales service, management of maintenance/ contracts / management of spare parts and intervention company
Education level: Bac +2/+3
Good written and oral expression skills
Customer and solution oriented mindset
Ability to analyze situations and take quick action
Knowledge of ERP and CRM software
Good level of oral and written English required given the international context of the position

Evident as employer:

We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility.

Job Types:
Full-time, Part-time

Part-time hours: 25 per week

Language: