Spa Service Agent - Milano, Italia - Emaar Hotels & Resorts SRL (Armani Hotel Milano)

Emaar Hotels & Resorts SRL (Armani Hotel Milano)

Azienda verificata

Milano, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

MAIN RESPONSIBILITIES

Work closely and assist the SPA Manager in establishing and maintaining budget and marketing objectives, operating criteria, highest standards of service.
Ensure guest experience exceed expectations.
Maximize SPA revenue, bookings and sales.
Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues' health and safety at all times.
Actively promote the SPA and marketing activities set out by the SPA Manager and the Marketing department.
Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.
Assist in the sales of accessories and cross related services and activities in the SPA.
Responsibility for all payments made for beauty therapy treatments/products.
Dealing with clients requests & needs efficiently and effectively.
Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.
Take appropriate action to resolve guest complaints as per SPA regulations.
Take responsibility for stock control ensuring optimum stock levels at all times containing costs.
Take responsibility for SPA bookings and accounting systems.
Producing financial and statistical reports as requested by Manager.
Take responsibility for opening and closing the SPA.
Take responsibility for cashing up.
Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and followup.
Keep accurate records of suppliers and external maintenance companies visits.
Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.
Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.
Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
Ensure to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur.

Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.

Dipartimento:
Spa

QUALIFICATIONS AND EXPERTISE