Customer Service Professional I - Carugate, Italia - UL Solutions
Descrizione
Coordinates and develops customer relationships by handling customer inquiries on such topics as myUL, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Handles Name Change, Address Change, and Applicant File transfers, along with other Customer Care Incident types.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
- Provides support for nontechnical customer requests, including questions/issues such as service requests and general UL information.
- Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
- Actively participates in teams to continuously improve and drive quality into UL's service to the customer.
- Working experience in the area of Customer Service or Sales Support.
- Fluent Italian and very good English (spoken and written) is a mandatory requirement.
- Good knowledge of MS Office.
- Knowledge of Customer Relationship Management (CRM) system would be a plus.
- Ability to build strong relations, proclient and proactive approach.
- Strong communication and problem solving skills.
- Wellorganized, detailed person who can work on a few projects simultaneously.
Altri lavori da UL Solutions
-
Sales Process Specialist
Carugate, Italia - 1 giorno fa
-
Laboratory Technician
Carugate, Italia - 2 settimane fa
-
Associate Sales Process Specialist
Carugate, Italia - 4 settimane fa
-
Finance Analyst
Carugate, Italia - 2 settimane fa
-
Product Specialist
Bardi, Italia - 4 settimane fa
-
Laboratory Technician- Hvac
Carugate, Italia - 3 settimane fa