Customer Service Professional I - Carugate, Italia - UL Solutions

UL Solutions
UL Solutions
Azienda verificata
Carugate, Italia

1 mese fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Coordinates and develops customer relationships by handling customer inquiries on such topics as myUL, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.


  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
  • Handles Name Change, Address Change, and Applicant File transfers, along with other Customer Care Incident types.
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
  • Provides support for nontechnical customer requests, including questions/issues such as service requests and general UL information.
  • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
  • Actively participates in teams to continuously improve and drive quality into UL's service to the customer.
  • Working experience in the area of Customer Service or Sales Support.
  • Fluent Italian and very good English (spoken and written) is a mandatory requirement.
  • Good knowledge of MS Office.
  • Knowledge of Customer Relationship Management (CRM) system would be a plus.
  • Ability to build strong relations, proclient and proactive approach.
  • Strong communication and problem solving skills.
  • Wellorganized, detailed person who can work on a few projects simultaneously.
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