Receptionist - Torino, Italia - newcleo

newcleo

Azienda verificata

Torino, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Date:18 Apr 2024

Location:
Torino, IT

Company:
newcleo

Role description

We are looking for a Receptionist to manage our front desk and the spaces (offices, meeting rooms, guest house) into our building.

He/She will welcome guests/ employees and will coordinate front-desk activities, including distributing correspondence. Strong communications and interpersonal skills are kindly required as this a Customer Service role. He/she should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Last, but not least, a receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively.

Main activities

Welcome and greet guests/employees.
Answer and direct incoming calls.
Ensure proper room allocation in the guest house.
Issue room keys or access codes and direct guests to their rooms.
Maintain clear and accurate records of guest house occupancy.
Retrieve mail, packages and documents.
Menage the meeting rooms and support the meeting organization also during the meeting.
Liaise with external workforce including housekeeping and maintenance.
Complete and maintain any incident reports, daily activity reports or other reports requested by management.
Manage conference room bookings and scheduling.
Inform housekeeping when rooms have been vacated and are ready for cleaning.
Maintain a neat and orderly front desk and reception area.

Desired qualifications

High school diploma or equivalent
Fluent Italian and English
Guest/customer relations experience, preferably in a hospitality environment (at least 3 years of experience).
Customer service orientation.
Attention to detail and accuracy.
Planning and organizing.
Ability to multitask and prioritize.
Effective verbal and written communication skills.
Ability to handle stress and stay calm under pressure.
Conflict resolution skills.
Decision making and judgment skills.
Team work.