- Classificare e registrare le richieste di assistenza
- Analizzare e fornire soluzioni corrette all' utente
- Analizzare ed elaborare le segnalazioni ricevute nel rispetto dei Service Level Agreement
- Diploma preferibilmente in ambito informatico, economico o linguistico
- Buona conoscenza di SQL e dei meccanismi di funzionamento dei DBMS
- Ottima conoscenza del pacchetto office
- Ottima conoscenza della lingua inglese
- Spiccata capacità di problem solving
- Ottime competenze ralazionali e comunicative nella gestione della clientela
- Capacità di apprendimento
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addetto/a help desk 1° level support - Bari, Italia - Auriga
Descrizione
La risorsa sarà inserita all'interno del team dedicato al Technical Support di 1° livello e Customer Care, servizio attivo H24 7 giorni su 7 e si occuperà di fornire assistenza tecnica riguardo prodotti e servizi offerti a clientela nazionale e internazionale.
In particolare, l'Addetto/a al 1° Level Support & Customer Care, si occuperà di:
Requisiti
E' necessaria la disponibilità a lavorare in fascia oraria anche notturna (con turni di 6 o 8 ore che si collocano all'interno della finestra di servizio H24).
E' necessario inoltre garantire disponibilità a lavorare su 5 o su 6 giorni settimanali con attività che, a seconda dello schema di turnazione mensilmente previsto, possono essere svolte anche nei giorni festivi e weekend, alternativamente di sabato o di domenica.
Formazione
La risorsa sarà coinvolta in attività formative utili a valorizzare le competenze possedute ed il potenziale di crescita e sarà coinvolta in corsi di aggiornamento professionale su tematiche tecniche.
E' previsto un periodo iniziale di training on the job ed affiancamento con personale esperto.
Sede di lavoro
Bari
Inquadramento
Da definire in base alle competenze già possedute. Vengono erogate le maggiorazioni previste dal C.C.N.L di riferimento e applicata una politica di welfare aziendale utilizzabile tramite piattaforma dedicata
La ricerca è aperta anche ad appartenenti alle categorie protette L 68/99.
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